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Status Functionality already exists
Created by Guest
Created on Dec 8, 2022

Display fulfillment overrides information in Node Availability API output

If a node is disabled for a given delivery method the availability will show 0 but there's no context of why it's 0. Displaying fulfillment overrides information in output will allow callers of the API to distinguish between not having available inventory vs fulfillment being disabled and can provide better communication to users of the system.

What is your industry? Retail
How will this idea be used?

As an Ecom Manager

I want to communicate to customers differently if I have no availability for an item vs not having available capacity in stores

So that customers can consider going into stores to still make a purchase

  • Guest
    Dec 19, 2022

    Hi Sampson,


    We need ability to determine this for customers browsing online so that we can give better communication to customers between inventory not being available and when fulfillment is currently not allowed at that node and therefore this API does not fit the use case in my opinion.

    Alternative solutions could be to offer the information in Get Ship Nodes API which could allow regular polling to retrieve the nodes whereby fulfillment is no longer allowed and update accordingly instead of having to call each Ship Node individually via Get Ship Node Details. Another solution could be to publish an event upon change in Fulfillment Overrides flag which can then be used to update relevant systems.


  • Admin
    Sampson Wong
    Dec 18, 2022

    When fulfillment override is enabled for an item, the user can take advantage of the "get detailed node availability by dates" API (V2) or "Get Detailed Node Availability" API (V1). The shipnodeavailability object contains an indicator why the availability is zero. It displays the safety stock withheld/configured, as well as the fulfillmentAllowed.

    Recommendation is consumer system will use this API only if they truly want to see why and limit the number of call to only this specific use case. Typically fulfillmentAllowed shouldn't be shown to a shopper but to a store associate or a fulfillment manager would be a good use case.

    The API are

    V1.

    /{tenantId}/v1/availability/{itemId}/node/detail

    V2

    /{tenantId}/v2/availability/{itemId}/node/detail


    Marking as functionality already exists.