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Enhanced messaging for various message states within job log to allow automation

Today - the only way to verify message processing is to log into Connect:Direct and check the current status. We would like it when messages go into the various states (specifically a wait state) for a message to put but out to the started task job log / system log so that we can properly automate this process and eliminate the need for a user to manual check on processes.

  • Guest
  • Mar 15 2022
  • Under review
What is your industry? Financial Markets
How will this idea be used?

We would write automation around the various messages to ensure we are notified when our files are in a wait state so that we can investigate and see what is occurring and why our messages are in this state.

  • Guest commented
    18 Apr 01:05pm

    Hi Chris,


    Thanks for reaching out and asking for a little more clarity. The Message ID's I'd be referring to would be whenever the messages that are trying to be sent through Connect:Direct enter a different state (i.e., WA WP states, or any other states that would result in the message queuing and not being sent). These would be the primary Message ID's that we'd care about and want to be able to automate off of so we can let our business partners know.


    If there are deadlines that we are nearing then it at least gives us some time for notification and to see what other options we may have available to us.


    Hopefully this information is helpful and if you need more please let me know.


    Thanks

  • Admin
    Chris Sanders commented
    15 Apr 12:31pm

    Thank you for opening this enhancement request with us. I have reviewed it with my team and we will need a bit more detail to better understand your request. Could you please share which Message IDs you'd specifically be looking to add to the System Log? We have many available currently, but if there are some specific ones you'd look to have added we can certainly explore the possibility.


    Sincerely,

    Chris Sanders

    Connect:Direct Product Manager

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