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Currently using out-of-the-box functionality, we can send e-mail alerts or use sms messages to our phones based on the criteria we enter in rules/actions. E-mails are well and good, but for system outages, we prefer sms messaging. Unfortunately, outages can generate a lot of alerts, which can then get grabbed by the service provider's filtering rules, and never make it to an associate's phone. (Ex. I use AT&T and get my alerts, another user is on Sprint and does not.) What other options are there? I see references to API and SNMP traps, but no real details on how to implement/use for alerting purposes. Are there any plans to integrate with 3rd party tools (Microsoft Teams, etc). I saw reference to an IBM App Connect product, but it appears to be depreciated. It seems the best way to resolve would be to provide integration with 3rd party apps for alerting.
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If we had 3rd party integration, we could better ensure our users are getting the necessary alerts when issues arise.
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