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Status Future consideration
Workspace Sterling Control Center Monitor
Categories Other
Created by Guest
Created on Jan 13, 2023

RELATED IDEAS

More Robust Alerting Options

Currently using out-of-the-box functionality, we can send e-mail alerts or use sms messages to our phones based on the criteria we enter in rules/actions. E-mails are well and good, but for system outages, we prefer sms messaging. Unfortunately, outages can generate a lot of alerts, which can then get grabbed by the service provider's filtering rules, and never make it to an associate's phone. (Ex. I use AT&T and get my alerts, another user is on Sprint and does not.) What other options are there? I see references to API and SNMP traps, but no real details on how to implement/use for alerting purposes. Are there any plans to integrate with 3rd party tools (Microsoft Teams, etc). I saw reference to an IBM App Connect product, but it appears to be depreciated. It seems the best way to resolve would be to provide integration with 3rd party apps for alerting.

What is your industry? Financial Markets
How will this idea be used?

If we had 3rd party integration, we could better ensure our users are getting the necessary alerts when issues arise.
  • Admin
    Mike Lamb
    Reply
    |     Nov 16, 2023

    Hi Peter,


    What 3rd party applications do you want to send alerts to?

    Many 3rd party applications can accept SNMP traps like ServiceNow.


    Thanks,

    Mike Lamb

    Product Management, Sterling Data Exchange

    2 replies

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