Skip to Main Content
IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


Shape the future of IBM!

We invite you to shape the future of IBM, including product roadmaps, by submitting ideas that matter to you the most. Here's how it works:

Search existing ideas

Start by searching and reviewing ideas and requests to enhance a product or service. Take a look at ideas others have posted, and add a comment, vote, or subscribe to updates on them if they matter to you. If you can't find what you are looking for,

Post your ideas
  1. Post an idea.

  2. Get feedback from the IBM team and other customers to refine your idea.

  3. Follow the idea through the IBM Ideas process.


Specific links you will want to bookmark for future use

Welcome to the IBM Ideas Portal (https://www.ibm.com/ideas) - Use this site to find out additional information and details about the IBM Ideas process and statuses.

IBM Unified Ideas Portal (https://ideas.ibm.com) - Use this site to view all of your ideas, create new ideas for any IBM product, or search for ideas across all of IBM.

ideasibm@us.ibm.com - Use this email to suggest enhancements to the Ideas process or request help from IBM for submitting your Ideas.

Status Not under consideration
Workspace OMS - Call Center
Created by Guest
Created on Aug 18, 2022

Provide subscription order creation flow in Call Center.

Add a new screen or flow for creating and managing the subscription orders in the call center UI.

What is your industry? Retail
How will this idea be used?

Seamless way to create subscription orders with OOB logic.

  • Admin
    Jason Cheng
    Reply
    |
    Dec 14, 2022

    Hi Renuka,

    I would recommend you achieve this via customization. OMS backend does not really support subscriptions. However, some customers have done so by keeps spawning new orders.

  • Admin
    Jason Cheng
    Reply
    |
    Sep 29, 2022

    Hi Renuka,

    Can you please share more details on this feature request? It will be great to know the common use cases such as frequency of shippments, discount for subscription, shipping and handling, modification of subscriptions etc. If you have a mock up screen or design, please also share with us. Thanks.