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Status Submitted
Workspace Sterling B2B Integrator
Categories Global Mailbox
Created by Guest
Created on Jul 10, 2024

RELATED IDEAS

File Extraction Notification

Within the global mailbox administrator, we can see in the extraction criteria tab of mailbox explorer the date/time that a file is extracted either by file delivery from SFG/GM or by the client pulling the file from the mailbox.


Our issue is that when clients pull files from us, they often come to us later saying they tried to pull but the file isn't available. This is usually because they've already pulled the file. They have asked if there is any way they can be notified when a file is extracted.


We know we can deliver a notification from SFG/ICC when a file is delivered, but there does not appear to be an event code associated with the actual change of the extraction count.

We have opened a case asking if ICC has this functionality and we were told it does not. We also have a case with SFG/B2B asking if there is an event code (or something similar) we can notify off of, but fear the same response.

What is your industry? Financial Markets
How will this idea be used?

Provide additional notification options for clients that pull files, and hopefully cut down on service requests.

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