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Optimize log in solution for Call Center representatives
To acheive this, here are many things to consider. Many clients from across the field have brought this feedback to IBMs attention. Resolve need for case sensitive user name Define practical/user friendly approach for client authentication via the...
IBM CoC Extract - Configure extract at different timing
IBM CoC Extract feature is used to extract data from below tables: a) DATAEXTR_INVITM b) DATAEXTR_RESERVS Would like to schedule extract for DATAEXTR_RESERVS table at 1 PM UTC and DATAEXTR_INVITM table extract at 8 PM UTC. As per IBM Support Team,...
Allow users to query indexes of a table in DB query client
On DB query client, users cannot inquiry the indexes with associated columns of a table. Currently on DB query client does not allow user to access the two tables. They are SYSCAT and SYSIBM. As a OMoC user that supports applications, users need t...
Ability to modify payment details of order in OMoC
Currently in the OMoC version of the call center, there is no ability to change the payment details on the order. This means that if the original payment method failed due to card expiry, insufficient funds etc. the customer cannot have the paymen...
OMS SMA property management support for multi Cognos URL (QA & Prod)
OMoC offers cognos capability for OMS clients. There are two cognos URLs for qa and prod respectively. These URLs are required to be configured in customer_overrides.properties of OMS. SMA doesn't allow to configure these lengthy cognos URLs in pr...
Ability to Stop/Start a particular instance of an Agent/Integration server
As a part of housekeeping activities we often come across scenarios where we need to do a restart of a Agent/Integration server. This restart could impact the processing of orders for a time being which could lead to business impact. To ...
Need the ability to build the doc ear on the OMoC self serve tool
The OMoC self serve tool should also expose the ear build option to build and deploy the doc ear. This will allow for javadocs to be viewed through the dev and QA OMoC environments. Alternatively they should be publicly available like they are for...
UCD Self Status / SST Final Status of a process to reflect the success / failure of underlying action.
Following on from Shop Direct SF ticket TS002163187, the CDT 'Import CDT' process was failed because of a known failure issue regarding PLT_PROPERTY and PLT_PROPERTY_METADATA being Append Only. The UCD process expected this failure of the called C...
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