IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Showing 2633

Improvements in Blind Returns

Be able to process a blind return however, larger amount may require a manager override Issue gift card for the amount, issue credit to a credit card with manager override (CC info manually typed in) Exchange order with blind return items where cr...
almost 5 years ago in Store Engagement / Usability 0 Future consideration

Being able to pull the inbox and outbox view with the filename

We have had several customers ask for the option of the filename being able to be reported and downloaded in the excel file. Customer's cross check IBM VAN with their internal system with filenames.
over 2 years ago in Sterling B2B Integration SaaS / Document Tracking 1 Functionality already exists

Queued Process Monitor needs to be updated

There are instances where the queued process monitor shows processes that are sometimes days old. There should be a way to ensure that processes in the Queued Processes are actually running.
almost 5 years ago in Sterling Control Center Monitor / Performance / Usability 0 Future consideration

Have OMS Events publish JSON in addition to XML

Today Events in OMS only publish XML, it requires a translation to JSON before they can be consumed by external systems
almost 5 years ago in OMS - Order Management (OnPrem & OMoC) 0 Future consideration

Prevent Cognos pop-up from being closed without logging out first.

Currently the Cognos pop-up can be closed without any feedback, but then the user can't log in again. Having Cognos to force a pop-up similar to how Call Center does, the "Changes you made may not be saved" prompt which gives a warning before clos...
almost 5 years ago in OMS - Order Management (OnPrem & OMoC) 0 Future consideration

Enable ability to search for orders via the tracking number

In the current UI we made a customization to allow the users to search for an order/return using the tracking number. In the new UI we would like that to be available functionality OOTB.
over 2 years ago in OMS - Call Center 8 Not under consideration

Remove unwanted buttons for certain statuses

In the current UI, we had to make a few customizations to remove buttons that should not have been available based on the status. In the new UI, we would like the OMS to better understand statuses and remove/disable the buttons that should not ava...
over 2 years ago in OMS - Call Center 4

Call Center should be able to disable buttons based on Skus

In our case we have electronic gift cards that cannot be reshipped, but the OMS UI still shows the "reship button" we would like Call Center to be able to use that sku as logic to disable a certain button.
over 2 years ago in OMS - Call Center 5 Not under consideration

Quick Button to search a customer's Order History

In the new UI we would like a button that allows the user to click a single button and find the customer's order history. This should show all of the customer's orders in the order search screen.
over 2 years ago in OMS - Call Center 3 Future consideration

Column for Ordering Country

In the previous UI, we had to customize the UI to add a column for the customer's country. We would like for this to be OOTB because it would make it much easier for our other regions to find their orders.
over 2 years ago in OMS - Call Center 2 Not under consideration

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