IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Showing 799

Enhance current usage of DTK to allow develpers testers to run multiple DTKs in parallel

Currently when you deploy the DTK you can only work against a single docker image. Often our developers are working on more than one project or indeed have platforms on different releases (eq QA, Integration). In order to develop/test they need to...
over 2 years ago in OMS - Order Management (OnPrem & OMoC) 1 Future consideration

Provide for native (non-UE) configurability to record discounts/promotions at unit level, to align with most omni-retailers best practices in refunding multi-unit orders

First, please see: https://www.ibm.com/support/pages/node/269415 In IBMs response, the Sterling team states that it is "as designed" that a customer would receive an entire unit's refund upon the return of the first item of a multi-line order, wit...
over 2 years ago in OMS - Call Center 1 Future consideration

Monitored File Agents - Notification needed for "error in container"

The File Agent CDFA.log reports "error in container" messages in the log. We would like an associated message ID to be assigned to this so that a Control Center email notification can be set up. This will help our team clean up various File Agents...
about 1 year ago in Sterling Control Center Monitor / Reporting 0 Future consideration

Ability to import / update XSLTs from the command line to allow better automated deployments

We have many XSLT sheets in the B2B Integrator, but would like to have the source control of these XSLTs externalised from Sterling B2B Integrator and allow deployment via our automated deployment pipelines. Currently there is no ability to import...
about 1 year ago in Sterling B2B Integrator / Administration & Configuration 3 Future consideration

Allow BOPIS orders where order is not picked from the store but shipped from warehouse

There are scenarios where items are special order items or not available in store or store does not participate in BOPIS. Also called as Site-to-Store. In these cases, the order is actually picked in warehouse, packed and shipped to the store (via...
almost 5 years ago in Store Engagement / Usability 0 Future consideration

Be able to add tracking number when creating return

In the old UI we created an enhancement that allowed users to add tracking numbers in the Call Center UI when creating a return. In the new UI we would like for this to be an OOTB option
over 2 years ago in OMS - Call Center 1 Future consideration

Ability to add custom HTTP headers for PEM application

Due to security concerns, security team likes to have custom HTTP headers in all HTTP traffic. Request you to please add a new feature is to be able to configure HTTP header for PEM application. This is required to get CA signed certificates from ...
over 2 years ago in Sterling Partner Engagement Manager / Security 1 Future consideration

BOPIS/ Click and Collect Emails and Alerts

Most projects typically have requirement for following: Ready for Pickup/Collection E-Mail, Pickup/Collection Reminder E-Mail, Not Picked-Up/Collected E-Mail (upon being cancelled from ready for pickup status), Picked-Up/Collected E-Mail Be good t...
over 2 years ago in OMS - Order Management (OnPrem & OMoC) 4 Future consideration

Support for "Refund Now" in CC to allow Customer services to refund a return before receipt occurs due to delays in warehouse processing

Very useful to assist call center agents when customer appeasement or servce is paramount but the returns process is slow/cumbersome - Should be enabled only if not already refunded (invoiced)
over 2 years ago in OMS - Call Center 0 Future consideration

Resend Customer Emails via the OMS

In the new UI we would like the option of a button that can be connected to an external email provider. When the user clicks that button we would like for them to be able to choose an email to resend to the customer.
over 2 years ago in OMS - Call Center 4 Future consideration

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