IBM Sterling


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Usability

Showing 42

Apply / Resolve Holds feature missing in Store engagement

Costco is migrating their business from RCP SOM to Store Engagement. We are missing Apply / Resolve hold feature for an order - which is widely used by store associate today in case they want to enforce / bypass and proceed with the order processi...
about 2 years ago in Store Engagement / Usability 1 Functionality already exists

Return Order Reciept in Store

Hi, One common return option with many retailers is Create Return Online(Self Service) or Create through Call Center and drop the item to store. For this scenario,once customer drops item to store - we need to receive the return order - record rec...
over 4 years ago in Store Engagement / Usability 0 Planned for future release

Supervisor Approval flow missing in Store engagement

At Costco, we have a usecase to support Supervisor approval workflow to override price in case the current user doesn't have relevant permissions. This feature is missing in Store engagement per current documention
about 2 years ago in Store Engagement / Usability 1 Not under consideration

Store engagement UI: Streamline Reclassification of inventory across product classes

As a store operations associate I need the ability to quickly move inventory from one class to another. Currently IBM store requires an inventory adjustment out of the class with manual entry of the correct reason code and then and inventory adjus...
over 2 years ago in Store Engagement / Usability 0 Future consideration

Ability to manage store associate user accounts

Store Manager should be able to create/update users with associate roles in their store e.g when a new associate is hired or leaves. Also, a Corporate Store Manager should be able to create update users for any store with any role
about 5 years ago in Store Engagement / Usability 0 Future consideration

Store Replenishment based on reorder point for certain items

As inventory reaches to re-order point, based on setup at product / store / org level, store should automatically or manually (via store manager) trigger a Transfer Inventory Request from DC. This request can also go to an Inventory Planner who wo...
about 5 years ago in Store Engagement / Usability 0 Planned for future release

Store Replenishment

As a store manager/planner, I could go through the store during the course of day and add items to my list via scan or manual entry. I could create multiple such lists. I could submit these lists for replenishment. This internally could directly g...
about 5 years ago in Store Engagement / Usability 0 Future consideration

Improvements in Blind Returns

Be able to process a blind return however, larger amount may require a manager override Issue gift card for the amount, issue credit to a credit card with manager override (CC info manually typed in) Exchange order with blind return items where cr...
about 5 years ago in Store Engagement / Usability 0 Future consideration

Move summary screens does not have the product details move post cancellation

Replication steps:1) Create a new Adhoc move with one serial and non serial SKUs.2) Complete the Pick for both the SKUs.3) Now the move will be In-Progress .4) Cancel the move using the below API call.<Request HTTPMethod="POST" URL="https://sto...
over 2 years ago in Store Engagement / Usability 1 Not under consideration

Store Associate should have visibility entire order when fulfillement is pending by another location (transfer to pick scenarios)

For orders which are partially fulfilled by a store (eg BOPIS order being partially transferred from another store or DC), the store user does not have visibility to the entire order picture, thus is unable to service the customer's request of fin...
over 5 years ago in Store Engagement / Usability 0 Future consideration

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