IBM Sterling
Hide about this portal


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


Shape the future of IBM!

We invite you to shape the future of IBM, including product roadmaps, by submitting ideas that matter to you the most. Here's how it works:

Search existing ideas

Start by searching and reviewing ideas and requests to enhance a product or service. Take a look at ideas others have posted, and add a comment, vote, or subscribe to updates on them if they matter to you. If you can't find what you are looking for,

Post your ideas

  1. Post an idea.

  2. Get feedback from the IBM team and other customers to refine your idea.

  3. Follow the idea through the IBM Ideas process.


Specific links you will want to bookmark for future use

Welcome to the IBM Ideas Portal (https://www.ibm.com/ideas) - Use this site to find out additional information and details about the IBM Ideas process and statuses.

IBM Unified Ideas Portal (https://ideas.ibm.com) - Use this site to view all of your ideas, create new ideas for any IBM product, or search for ideas across all of IBM.

ideasibm@us.ibm.com - Use this email to suggest enhancements to the Ideas process or request help from IBM for submitting your Ideas.

Add a new idea Subscribe
Status Future consideration
Workspace Store Engagement
Categories Usability
Created by Guest
Created on Sep 6, 2019

RELATED IDEAS

Store Associate should have visibility entire order when fulfillement is pending by another location (transfer to pick scenarios)

See this idea on ideas.ibm.com

For orders which are partially fulfilled by a store (eg BOPIS order being partially transferred from another store or DC), the store user does not have visibility to the entire order picture, thus is unable to service the customer's request of finding latest details on remaining lines.

Scenario.
1) Customer places a two line order for pickup in store 1.
2) Store PUN (pickup node) has inventory for line 1 and is procuring line 2 from nearby store PFN (procure from node).
3) Shipment S1 for line 1 is dropped to PUN for backroom pick.
4) Shipment S2 for line 2 is dropped to PFN to be shipped to PUN.
5) PUN processes S1 and marks it ready for customer
6) Customer walks in PUN and picks up S1, asks for status on S2.
7) Store associate at PUN cannot answer this request as she does not have access to S2 data or the order data.

What is your industry? Retail
How will this idea be used?

To service customers walking in to pick up partial order and asking about overall status of other products on the same order

By clicking the "Post Comment" or "Submit Idea" button, you are agreeing to the IBM Ideas Portal Terms of Use.
Do not place IBM confidential, company confidential, or personal information into any field.

Contact IBM Privacy Terms of use Accessibility