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IBM is transforming its request for enhancement (RFE) process. The purpose of the transformation is to provide a more consistent experience for you to submit requests and to enable IBM product owners to respond to your requests more quickly. For more information click here.
Start by posting ideas and requests to enhance a product or service. Take a look at ideas others have posted and upvote them if they matter to you, 1. Post an idea 2. Upvote ideas that matter most to you 3. Get feedback from the IBM team to refine your idea
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The IBM team may need your help to refine the ideas so they may ask for more information or feedback. The offering manager team will then decide if they can begin working on your idea. If they can start during the next development cycle, they will put the idea on the priority list. Each team at IBM works on a different schedule, where some ideas can be implemented right away, others may be placed on a different schedule.
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Some ideas can be implemented at IBM, while others may not fit within the development plans for the product. In either case, the team will let you know as soon as possible. In some cases, we may be able to find alternatives for ideas which cannot be implemented in a reasonable time.
For orders which are partially fulfilled by a store (eg BOPIS order being partially transferred from another store or DC), the store user does not have visibility to the entire order picture, thus is unable to service the customer's request of finding latest details on remaining lines.
1) Customer places a two line order for pickup in store 1.
2) Store PUN (pickup node) has inventory for line 1 and is procuring line 2 from nearby store PFN (procure from node).
3) Shipment S1 for line 1 is dropped to PUN for backroom pick.
4) Shipment S2 for line 2 is dropped to PFN to be shipped to PUN.
5) PUN processes S1 and marks it ready for customer
6) Customer walks in PUN and picks up S1, asks for status on S2.
7) Store associate at PUN cannot answer this request as she does not have access to S2 data or the order data.
|What is your industry?||Retail|
How will this idea be used?
To service customers walking in to pick up partial order and asking about overall status of other products on the same order
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