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As with standard Linux servers today Secure Proxy should be able to present Host Keys (more than one) in both RSA and ECDSA formats depending on what type the vendor incoming connection supports. Vendors are demanding Host Keys that are stronger t...
Control Center 6.1 and above - Control Center SLC Debug Report
After Control Center 5.3.04, the SLC Debug Report gets created on the file system of the Control Center application server. I understand that IBM's reason for moving it to the file system was for security reasons, but there has got to be a way tha...
User would like to see total number of results in the search result set, to visually clue in the CSR about number of Orders for a given Customer account. It is a usability enhancement that improves their productivity on Call Center application.
Hold, release, and Deleted from Queued Activity on Web Console
Prior to 6.1, a user could hold, release, and delete processes from the Queued Activity Monitor on the Java console. It seems that this functionality is not present in the Web console for 6.1.+ This is needed ASAP!
Looking to migrate from OMS 9.3 to OMS 10. OMS 10 is currently supported with Db2 11.1. The other included software components (e.g. Cognos, MQ) have support for Db2 11.5. Although different versions of DB2 can coexist peacefully, from an administ...
Node Fill Rate Metrics in the BUC module needs to consider Pick Declines in calculating rate, and should not ignore them
Per feedback regarding Fill Rate calculation Node metrics not considering cancelled/rejected orders - Per the current product design, BUC was not considering cancelled/rejected orders while calculating the node metrics. Our engineering team is rev...
The design of the Pick Declined metric in the BUC should be looking at line status = 1400 even when the line moves to the next status and 1400 is no longer active
Current design of BUC reporting Declined by Node metrics has gap that will under-report and under represent the declines/reject/short-picks by node. -Design as explained in Case #TS004179727 " Pick Decline is a status of BUC and we do not have a s...
BYO (Bring Your Own) Certificate with CRL checking
For "New Install" tasks - instead of using self-signed certificates, Control Center Director should allow to use user's certificate for the communication between Connect Direct server and Control Center Director.
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