IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Ideas

Showing 103 of 2953

Database Interface Designer should take care of all character sets, and not only the obsolete ones

Currently (in 8.4.1.2 and earlier), Database Interface Designer cannot be told to use character sets other than the "historic" ones. It is of course possible to convert the type trees later, but would be better not to have to.
almost 8 years ago in Sterling Transformation Extender / Design Studio 1 Not under consideration

Provide for native (non-UE) configurability to record discounts/promotions at unit level, to align with most omni-retailers best practices in refunding multi-unit orders

First, please see: https://www.ibm.com/support/pages/node/269415 In IBMs response, the Sterling team states that it is "as designed" that a customer would receive an entire unit's refund upon the return of the first item of a multi-line order, wit...
over 3 years ago in Call Center 1 Future consideration

Be able to add tracking number when creating return

In the old UI we created an enhancement that allowed users to add tracking numbers in the Call Center UI when creating a return. In the new UI we would like for this to be an OOTB option
over 3 years ago in Call Center 1 Future consideration

Support for "Refund Now" in CC to allow Customer services to refund a return before receipt occurs due to delays in warehouse processing

Very useful to assist call center agents when customer appeasement or servce is paramount but the returns process is slow/cumbersome - Should be enabled only if not already refunded (invoiced)
over 3 years ago in Call Center 0 Future consideration

Resend Customer Emails via the OMS

In the new UI we would like the option of a button that can be connected to an external email provider. When the user clicks that button we would like for them to be able to choose an email to resend to the customer.
over 3 years ago in Call Center 4 Future consideration

Allow line and header level discounts as percent

Currently, in OMS users have to calculate the percentage at a line level and it creates a possibility for human error. I would like to allow the user to input a discount percent at both the line and header level in OMS. This would reduce the numbe...
over 3 years ago in Call Center 0 Future consideration

Add Shipping Country, Shipping Address, and Shipping Zip Code columns to order search screen in OMS Call Center

Today when a user searches for records via the Order Search screen in Call Center, there is not a column to indicate the shipping country the record is tied to which makes it complicated for CSR users to quickly see where the order is from. This i...
almost 2 years ago in Call Center 5 Not under consideration

ITX - Expand SERIESTOTEXT function with a delimiter

Currently the SERIESTOTEXT function just concatenates the content of an array which doesn't make it useable in my case. Adding an option for a delimiter like SERIESTOTEXT(Field(s), ",") would make a comma-separated string out of the array which wo...
almost 2 years ago in Sterling Transformation Extender / Design Studio 2 Functionality already exists

support milliseconds in datetime

A lot of operations track times to the millisecond. This request is to add millisecond support to ITX.
almost 8 years ago in Sterling Transformation Extender / Design Studio 1 Functionality already exists

Simplification of mapping partitioned type

Mapping a partitioned type or its partition does not give the same result, data can be lost when partition has release character as shown in the code sample attached.Actually mapping the partitioned type does not mean "map the partition that was i...
almost 8 years ago in Sterling Transformation Extender / Design Studio 0 Not under consideration

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