IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Ideas

Showing 91 of 2953

Be able to add tracking number when creating return

In the old UI we created an enhancement that allowed users to add tracking numbers in the Call Center UI when creating a return. In the new UI we would like for this to be an OOTB option
over 3 years ago in Call Center 1 Future consideration

Ability to add custom HTTP headers for PEM application

Due to security concerns, security team likes to have custom HTTP headers in all HTTP traffic. Request you to please add a new feature is to be able to configure HTTP header for PEM application. This is required to get CA signed certificates from ...
over 3 years ago in Sterling Partner Engagement Manager / Security 1 Future consideration

Support for "Refund Now" in CC to allow Customer services to refund a return before receipt occurs due to delays in warehouse processing

Very useful to assist call center agents when customer appeasement or servce is paramount but the returns process is slow/cumbersome - Should be enabled only if not already refunded (invoiced)
over 3 years ago in Call Center 0 Future consideration

Resend Customer Emails via the OMS

In the new UI we would like the option of a button that can be connected to an external email provider. When the user clicks that button we would like for them to be able to choose an email to resend to the customer.
over 3 years ago in Call Center 4 Future consideration

Allow line and header level discounts as percent

Currently, in OMS users have to calculate the percentage at a line level and it creates a possibility for human error. I would like to allow the user to input a discount percent at both the line and header level in OMS. This would reduce the numbe...
over 3 years ago in Call Center 0 Future consideration

Add Shipping Country, Shipping Address, and Shipping Zip Code columns to order search screen in OMS Call Center

Today when a user searches for records via the Order Search screen in Call Center, there is not a column to indicate the shipping country the record is tied to which makes it complicated for CSR users to quickly see where the order is from. This i...
almost 2 years ago in Call Center 5 Not under consideration

Refresh Token provided in HTTP Headers

Current situation: The OpenID Connect refresh token is sent as a GET parameter to the webservers of pem-pp and pem-pr applications so the refresh token is showed in the URL history of the browser/sniffer traffic: Example: GET/rochesso/home?refresh...
about 2 years ago in Sterling Partner Engagement Manager / Security 0 Under review

Use Refresh token rotation to make Jwt token more secure

Current Situation: An access token allows temporary access to restricted resources, PEM APIs, and so has a short validity period of 5 minutes (configurable through system properties). A refresh token has a longer validity as it allows users to log...
about 2 years ago in Sterling Partner Engagement Manager / Security 0 Under review

Check file upload content with magic bytes

At current situation a malicious user can bypass the file type restrictions for logos in pem-pp application. It is possible to bypass the upload restrictions and upload a disallowed file by changing the file Content-Type to an allowed one. The ser...
about 2 years ago in Sterling Partner Engagement Manager / Security 0 Under review

Track Internal Users on PEM When PEM Registration Invite Sent to partner

Currently many users (MFT BA's & Engineers) are utilizing PEM, the number of users utilizing PEM may increase in the future. So there is a need to define a process or mechanism within PEM to track which internal EFX user is sending out new reg...
over 4 years ago in Sterling Partner Engagement Manager / Security 4 Not under consideration

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