IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Welcome to the IBM Ideas Portal (https://www.ibm.com/ideas) - Use this site to find out additional information and details about the IBM Ideas process and statuses.

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Ideas

Showing 106 of 2952

Add multiple SEAS servers in PEM CM configuration

In PEM CM you can add a SEAS server for the authentication in the application.yml file using the properties: seas: auth-profile: host: port: However, only one SEAS server can be specified. There is no way to add an alternate SEAS server for h...
over 1 year ago in Sterling Partner Engagement Manager / Administration & Configuration 0 Submitted

Provide Import/Export feature for ALL PEM objects

No description provided
over 7 years ago in Sterling Partner Engagement Manager / Administration & Configuration 1 Not under consideration

Having a sorting feature for the columns in the Call Center application

Users would be able to sort columns, which would increase their productivity
over 1 year ago in Call Center 1 Not under consideration

Having a sorting feature for the columns in the Call Center application

Users would be able to sort columns, which would increase their productivity
over 1 year ago in Call Center 1 Not under consideration

Employ "Set Full Reship Quantity" When Doing Reships in Next Gen Call Center

When performing returns in Next Gen Call Center, you have the ability to "Set Full Return Quantity" on the screen. We would like to see the same thing available when utilizing the Reship functionality. Please see attachment
over 1 year ago in Call Center 0 Future consideration

Allow Sponsor More Flexibility in Changing Partner Account User Roles

Here is some information on the issues associated with having a main partner admin associated with every PEM partner account. Let's call this the super admin for the purposes of this email. The super admin is the partner admin who is required to r...
over 7 years ago in Sterling Partner Engagement Manager / Administration & Configuration 0 Planned for future release

Add Search Functionality to Attributes in Company Profile (Directory)

Under Directory>View (CompanyProfile)>Attributes>Edit, we would like to add a search function for attributes. Since there can be up to 100 attribute values for one attribute field, and they are not in any particular order (that we could d...
almost 8 years ago in Sterling Partner Engagement Manager / Administration & Configuration 0 Not under consideration

Provide for native (non-UE) configurability to record discounts/promotions at unit level, to align with most omni-retailers best practices in refunding multi-unit orders

First, please see: https://www.ibm.com/support/pages/node/269415 In IBMs response, the Sterling team states that it is "as designed" that a customer would receive an entire unit's refund upon the return of the first item of a multi-line order, wit...
over 3 years ago in Call Center 1 Future consideration

Be able to add tracking number when creating return

In the old UI we created an enhancement that allowed users to add tracking numbers in the Call Center UI when creating a return. In the new UI we would like for this to be an OOTB option
over 3 years ago in Call Center 1 Future consideration

Support for "Refund Now" in CC to allow Customer services to refund a return before receipt occurs due to delays in warehouse processing

Very useful to assist call center agents when customer appeasement or servce is paramount but the returns process is slow/cumbersome - Should be enabled only if not already refunded (invoiced)
over 3 years ago in Call Center 0 Future consideration

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