IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Ideas

Showing 121 of 2983

Configure Alerts for 'Start Failed' Status of Adapters in B2B Integrator

Hi Team, We have alert email in place when the adapter goes to 'Stopped' status. However alert emails are not sent whenever the Adapter status goes to 'Start Failed'. How to capture this event and trigger an email ? . Business impact ( BusImpact )...
almost 8 years ago in Sterling Control Center Monitor / Reporting 0 Not under consideration

Cluster statistics utility - queue and thread monitoring

A utility is required that logs queue usage on each node in a Sterling Integrator cluster The utility should track queue usage over time by node and for each node be able to provide statistics (eg. average, min, max, count) for a time period on: Q...
almost 8 years ago in Sterling Control Center Monitor / Reporting 2 Functionality already exists

EBICS HAC Status Reporting Visible in ICC

EBICS HAC Status Reporting should be visible in ICC, for this there need to be change in the B2Bi so ICC can pull that data as well.
over 6 years ago in Sterling Control Center Monitor / Reporting 0 Not under consideration

Provide for native (non-UE) configurability to record discounts/promotions at unit level, to align with most omni-retailers best practices in refunding multi-unit orders

First, please see: https://www.ibm.com/support/pages/node/269415 In IBMs response, the Sterling team states that it is "as designed" that a customer would receive an entire unit's refund upon the return of the first item of a multi-line order, wit...
over 3 years ago in Call Center 1 Future consideration

Be able to add tracking number when creating return

In the old UI we created an enhancement that allowed users to add tracking numbers in the Call Center UI when creating a return. In the new UI we would like for this to be an OOTB option
over 3 years ago in Call Center 1 Future consideration

Support for "Refund Now" in CC to allow Customer services to refund a return before receipt occurs due to delays in warehouse processing

Very useful to assist call center agents when customer appeasement or servce is paramount but the returns process is slow/cumbersome - Should be enabled only if not already refunded (invoiced)
over 3 years ago in Call Center 0 Future consideration

Resend Customer Emails via the OMS

In the new UI we would like the option of a button that can be connected to an external email provider. When the user clicks that button we would like for them to be able to choose an email to resend to the customer.
over 3 years ago in Call Center 4 Future consideration

Allow line and header level discounts as percent

Currently, in OMS users have to calculate the percentage at a line level and it creates a possibility for human error. I would like to allow the user to input a discount percent at both the line and header level in OMS. This would reduce the numbe...
over 3 years ago in Call Center 0 Future consideration

Add Shipping Country, Shipping Address, and Shipping Zip Code columns to order search screen in OMS Call Center

Today when a user searches for records via the Order Search screen in Call Center, there is not a column to indicate the shipping country the record is tied to which makes it complicated for CSR users to quickly see where the order is from. This i...
almost 2 years ago in Call Center 5 Not under consideration

Control Center: Enhance the SLC Summary Report

Please enhance the SLC Summary report so that a server name can be selected. A user may not want a summary of all of the slc, but maybe just the ones from a specific server. Currently no filtering criteria available for this report.
almost 8 years ago in Sterling Control Center Monitor / Reporting 1 Functionality already exists

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