IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Welcome to the IBM Ideas Portal (https://www.ibm.com/ideas) - Use this site to find out additional information and details about the IBM Ideas process and statuses.

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Ideas

Showing 122 of 2951

Physical Kit items are not showing components under it in Next Gen Call Center

It is useful to get the components under the Physical Kit items
about 1 year ago in Call Center 0 Future consideration

Add Certificate Authentication capability to the CD Web Services REST API web interface (swagger).

CD Web Services supports certificate authentication for the web UI and also for REST API calls, but the provided web UI interface for testing REST API (swagger, path is cdws-doc/signOn.html) does not. This makes it difficult to design and test sol...
over 1 year ago in Sterling Connect:Direct / Usability 2 Future consideration

Unique Variable for Connect:Direct Windows

During heavy load it happens that Connect:Direct processes submitted at the same time produce identical timestamp values that are used for target filenames.Also the %PRAND variable in Connect:Direct Windows returns the same value within the same m...
almost 8 years ago in Sterling Connect:Direct / Usability 0 Not under consideration

Having a sorting feature for the columns in the Call Center application

Users would be able to sort columns, which would increase their productivity
over 1 year ago in Call Center 1 Not under consideration

Having a sorting feature for the columns in the Call Center application

Users would be able to sort columns, which would increase their productivity
over 1 year ago in Call Center 1 Not under consideration

Employ "Set Full Reship Quantity" When Doing Reships in Next Gen Call Center

When performing returns in Next Gen Call Center, you have the ability to "Set Full Return Quantity" on the screen. We would like to see the same thing available when utilizing the Reship functionality. Please see attachment
over 1 year ago in Call Center 0 Future consideration

To avoid partial files in distributed systems

If the transfer destination is Windows or Linux, ConnectDirect doesn’t work with temporary files. So, CD starts to write the filename with definitive filename. So, if the transfer fails in the COPY step due to insufficient space or network issue, ...
about 3 years ago in Sterling Connect:Direct / Usability 4 Not under consideration

HP-Nonstop Connect:Direct Maxdelay

Request for Maxdelay feature in C:D HP NonStop. To wait for the completion of a submit statement or interval time completes.
almost 8 years ago in Sterling Connect:Direct / Usability 1 Not under consideration

Provide for native (non-UE) configurability to record discounts/promotions at unit level, to align with most omni-retailers best practices in refunding multi-unit orders

First, please see: https://www.ibm.com/support/pages/node/269415 In IBMs response, the Sterling team states that it is "as designed" that a customer would receive an entire unit's refund upon the return of the first item of a multi-line order, wit...
over 3 years ago in Call Center 1 Future consideration

Be able to add tracking number when creating return

In the old UI we created an enhancement that allowed users to add tracking numbers in the Call Center UI when creating a return. In the new UI we would like for this to be an OOTB option
over 3 years ago in Call Center 1 Future consideration

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