IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Showing 148 of 2971

Be able to add tracking number when creating return

In the old UI we created an enhancement that allowed users to add tracking numbers in the Call Center UI when creating a return. In the new UI we would like for this to be an OOTB option
over 3 years ago in Call Center 1 Future consideration

Support for "Refund Now" in CC to allow Customer services to refund a return before receipt occurs due to delays in warehouse processing

Very useful to assist call center agents when customer appeasement or servce is paramount but the returns process is slow/cumbersome - Should be enabled only if not already refunded (invoiced)
over 3 years ago in Call Center 0 Future consideration

Resend Customer Emails via the OMS

In the new UI we would like the option of a button that can be connected to an external email provider. When the user clicks that button we would like for them to be able to choose an email to resend to the customer.
over 3 years ago in Call Center 4 Future consideration

Allow line and header level discounts as percent

Currently, in OMS users have to calculate the percentage at a line level and it creates a possibility for human error. I would like to allow the user to input a discount percent at both the line and header level in OMS. This would reduce the numbe...
over 3 years ago in Call Center 0 Future consideration

Add Shipping Country, Shipping Address, and Shipping Zip Code columns to order search screen in OMS Call Center

Today when a user searches for records via the Order Search screen in Call Center, there is not a column to indicate the shipping country the record is tied to which makes it complicated for CSR users to quickly see where the order is from. This i...
almost 2 years ago in Call Center 5 Not under consideration

Change in SOA Outbound Security Service to include the Timestamp element in message Signature and Digestive Method Algorithm should be sha256 instead of sha1

SOA Outbound Security changes are requested by NZ Customs and this will add more security to the message that has been transmitted. Changes will be Timestamp should be signed and Digestive Method Algorithm should be sha256. Attached file contains ...
almost 2 years ago in Sterling B2B Integrator / Security 1 Planned for future release

Failed to authenticate with SFTP/FTPs, doesn't display any information of the source

Hi currently, we have a policy to lock an account after 3 failed connections on SFTP or FTPs protocol. In the communication session, it's possible to have the IP source when the authentication is successfull, but when the connection failed, the IP...
almost 2 years ago in Sterling B2B Integrator / Security 5 Functionality already exists

The idea is to change the password encryption algorithm in the dark data service.

file is attached
about 2 years ago in Sterling B2B Integrator / Security 1 Future consideration

Support for MQ version 9.2, currently supports upto v9.1.0.7

Our Implementation uses Global Mailbox and the current version of B2Bi (6.1.0.3, 6.1.1) supports maximum MQ version 9.1.0.7. Our Security and MQ team have identified a security vulnerability with version 9.1.x.x which is remediated with version 9....
about 4 years ago in Sterling B2B Integrator / Security 0 Is a defect

Local "admin" account logon logs should be captured

Recently, we observed one issue with by default local accounts logon logs in Sterling Integrator application. Logs are getting captured when the authentication log is in debug mode. Logs are not getting captured when authentication log is in non-d...
about 4 years ago in Sterling B2B Integrator / Security 0 Future consideration

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