IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Showing 95 of 2970

Installation Manager Documentation

IM should be simple to install and easy to use. Since the UI cannot be used for the install there needs to be explicit instructions on how to Install/Upgrade Sterling Integrator, including sizing and recommended location, considering the old way w...
over 6 years ago in Sterling B2B Integrator / Installation & Upgrade 0 Is a defect

IBM Sterling B2B Integrator Certified Container - db-setup pod should have logs volumes attached

db-setup pod should have logs volumes attached so the logs can be retained even after the auto deletion of db-setup pod. IBM asks for the logs but because the db-setup pod auto deleted so even the ephemeral logs also get deleted which are very imp...
over 2 years ago in Sterling B2B Integrator / Installation & Upgrade 3 Functionality already exists

Installer fails to create ASISslCert certificate for getCanonicalHostName() method in Java

Installer fails to create ASISslCert certificate for some Windows enviroments.Installer calls getCanonicalHostName() method in Java ,and receive IP address instead of the server hostname for some security or settings.
over 1 year ago in Sterling B2B Integrator / Installation & Upgrade 2 Not under consideration

Having a sorting feature for the columns in the Call Center application

Users would be able to sort columns, which would increase their productivity
over 1 year ago in Call Center 1 Not under consideration

Having a sorting feature for the columns in the Call Center application

Users would be able to sort columns, which would increase their productivity
over 1 year ago in Call Center 1 Not under consideration

Employ "Set Full Reship Quantity" When Doing Reships in Next Gen Call Center

When performing returns in Next Gen Call Center, you have the ability to "Set Full Return Quantity" on the screen. We would like to see the same thing available when utilizing the Reship functionality. Please see attachment
over 1 year ago in Call Center 0 Future consideration

Provide for native (non-UE) configurability to record discounts/promotions at unit level, to align with most omni-retailers best practices in refunding multi-unit orders

First, please see: https://www.ibm.com/support/pages/node/269415 In IBMs response, the Sterling team states that it is "as designed" that a customer would receive an entire unit's refund upon the return of the first item of a multi-line order, wit...
over 3 years ago in Call Center 1 Future consideration

remove hard coded SMTP information from standard BP

In current business environments most connections to SMTP servers don't use plain SMTP port 25 any more but use secure ports like 465 or 587. With current hard coded value 25 for SMTP port many of the standard BPs can't send emails even if the cor...
over 3 years ago in Sterling B2B Integrator / Installation & Upgrade 1 Not under consideration

Be able to add tracking number when creating return

In the old UI we created an enhancement that allowed users to add tracking numbers in the Call Center UI when creating a return. In the new UI we would like for this to be an OOTB option
over 3 years ago in Call Center 1 Future consideration

Support for "Refund Now" in CC to allow Customer services to refund a return before receipt occurs due to delays in warehouse processing

Very useful to assist call center agents when customer appeasement or servce is paramount but the returns process is slow/cumbersome - Should be enabled only if not already refunded (invoiced)
over 3 years ago in Call Center 0 Future consideration

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