IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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API to get queueWatch informations

The queueWatch monitors several components of IBM Sterling B2B Integrator and manage definitions and configurations of the queues. This tool is recommended to cases where the customer has the need on watching queues on realtime and their informati...
over 1 year ago in Sterling B2B Integrator / APIs & SDKs 2 Future consideration

Enable Deeplink into Order Hub

Similar to IBM legacy call center we would like to have the capabilities to deeplink into Orer hub pages.
about 1 year ago in Call Center 0 Future consideration

Fine grained authorisation for REST services

It seems any user in APIUser can execute any Product service. In our solution we might want to permission different users (identified by an access token , I've raised other Ideas for that) to have different access to services (proxied through the ...
about 4 years ago in Sterling B2B Integrator / APIs & SDKs 0 Future consideration

Call Center: Combat abuse of agent-facilitated appeasements via AI-backed assessment of new appeasement requests

When engaging a customer support agent, a bad actor might seek to exploit customer care procedures for illicit gain by repeatedly requesting various accommodations - whether the reship of an order or line item, claiming that it's lost, or a refund...
11 months ago in Call Center 0 Future consideration

Provide option to prorate discount under ChargePerUnit and ChargePerLine while applying promotion in call center

Currently if we apply promo code during order creation in call center or applying promo code during order modification in call center, discount amount is getting applied under 'ChargePerLine', because of this discount amount is not excluding prope...
over 5 years ago in Call Center 1 Future consideration

RestAPIs support to Create/Update and Delete MAP Files

This will help us to include Maps for our CICD Pipeline where we are updating B2Bi Assets using B2Bi RestAPIs.
over 3 years ago in Sterling B2B Integrator / APIs & SDKs 2 Future consideration

"searchCatalogIndex" api is not returning the results based on the partial term.

In next-gen IBM Sterling Call Center, while creating orders on add item screen, user has to enter atleast one word from the item name/description to get the output. But in most of the cases end users will not know the complete word or word may be ...
over 1 year ago in Call Center 0 Future consideration

API to verify the Heartbeat of B2Bi/SFG

API to verify the Heartbeat of B2Bi/SFG, we can achieve Heartbeat of B2Bi/SFG by calling Hello world http adapter with hello world bp. Here is a chance of raising false alarm though application is up & running state, but HTTP adapter is in dow...
about 3 years ago in Sterling B2B Integrator / APIs & SDKs 1 Future consideration

Allow to create PGP Partner & PGP sponsor through API's on SFG Swagger UI using Native PGP

There is no way to create on Native PGP a PGP Partner or a PGP sponsor using API's through this url : http://<host>:<baseport+74>/sfgapis/swagger-ui.html We would like 2 new menus in the swagger : pgp-partner-controller pgp-sponsor-con...
about 3 years ago in Sterling B2B Integrator / APIs & SDKs 1 Future consideration

API Endpoint for Document Envelopes

We are currently querying the SI tables directly to get data related to trading partner document envelopes. We prefer to use API endpoints to query data from our management tools.
over 1 year ago in Sterling B2B Integrator / APIs & SDKs 1 Future consideration

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