IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Ideas

Showing 36

Enable Deeplink into Order Hub

Similar to IBM legacy call center we would like to have the capabilities to deeplink into Orer hub pages.
about 1 year ago in Call Center 0 Future consideration

SFG API service to update Known Host Key

The current infrastructure in our org has close to 50k SFTP remote profiles configured and for almost 30% of them the known host key has to be renewed every 3-6 months or so. The current API services do not allow updates to be made to a known host...
over 3 years ago in Sterling File Gateway / APIs & SDKs 0 Future consideration

Native PGP certificate expiry notification

Native PGP feature in latest Sterling 6.1xx do not have any email notifications for the pgp expired certificates based on pgp keystores. Using this new PGP feature,we are trying to completely depend on B2Bi for same and the certificate expiration ...
over 4 years ago in Sterling B2B Integrator / Onboarding 0 Future consideration

Reject clearly the SSH key when unencrypted

When checking-in a new SSH user identity key, if the key is not encrypted, then SBI accepts it anyway but the key is unusable (check-out failure). If SBI requires the key to be encrypted then it should mention it clearly and it should not allow th...
almost 2 years ago in Sterling B2B Integrator / Onboarding 1 Future consideration

Provide option to prorate discount under ChargePerUnit and ChargePerLine while applying promotion in call center

Currently if we apply promo code during order creation in call center or applying promo code during order modification in call center, discount amount is getting applied under 'ChargePerLine', because of this discount amount is not excluding prope...
over 5 years ago in Call Center 1 Future consideration

Call Center: Combat abuse of agent-facilitated appeasements via AI-backed assessment of new appeasement requests

When engaging a customer support agent, a bad actor might seek to exploit customer care procedures for illicit gain by repeatedly requesting various accommodations - whether the reship of an order or line item, claiming that it's lost, or a refund...
11 months ago in Call Center 0 Future consideration

Support Open API 3.0 specifications in the Sterling B2B Integrator and Sterling File Gateway APIs

My customer would like to have in our product support for Open API 3.0, because most developers are no longer using OpenAPI 2.0 and want to move to OpenAPI 3.0.
over 2 years ago in Sterling File Gateway / APIs & SDKs 1 Future consideration

"searchCatalogIndex" api is not returning the results based on the partial term.

In next-gen IBM Sterling Call Center, while creating orders on add item screen, user has to enter atleast one word from the item name/description to get the output. But in most of the cases end users will not know the complete word or word may be ...
over 1 year ago in Call Center 0 Future consideration

Rest API: Allow Redeliver by route_key (deliveryKey)

I want to use the Sterling B2B Rest API to Redeliver a single delivery from a Broadcast route as can be done from Filegateway as seen in support article: https://www.ibm.com/support/pages/node/298739 In the B2B Rest API explore there is the uri /B...
about 4 years ago in Sterling File Gateway / APIs & SDKs 6 Future consideration

Provide tooltip messages for disabled toolbar action buttons in the "Order Summary - Orderlines" tab to improve clarity on their disabled state.

This feature would be highly beneficial for customer service teams, educators, and users who interact with the system. It will provide immediate context on why a button is disabled, improving communication and reducing confusion. Tooltips should b...
11 months ago in Call Center 0 Future consideration

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