IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Ideas

Showing 69

Enhance IV bundles to support the idea of key skus

If I have a bundle 789 consisting of components: SKU 123 (key sku) SKU 234 (key sku)a SKU 345 (non key sku) SKU 456 (non key sku) While inquiring availability for bundle 789, I would like IV to only check the bundle components where getNodeAvailab...
about 1 year ago in Inventory Visibility 1 Future consideration

Enable Deeplink into Order Hub

Similar to IBM legacy call center we would like to have the capabilities to deeplink into Orer hub pages.
about 1 year ago in Call Center 0 Future consideration

Configuring the SEAS to only respond with (UserID & Destination Indicator) in response to SSP and forward the Authentication request (Password/SSH Key) aganist/to Sterling integrator local store?

The process/flow will follow the below steps from (User to SSP to SEAS to SI) Step 1 - User Authentication request comes from SSP layer to SEAS; Step 2 - SEAS validates the user against connected AD and return only "UserID/Username && Dest...
almost 5 years ago in Sterling External Authentication Server / Administration & Configuration 1 Future consideration

Database for IV

Need a read only database to connect to that shows all supply and demand records, quantities, ship nodes, sourceTs, segment info, etc. from IV. This will help with data cleanup and visibility. We have no way of knowing about stale data unless we q...
12 months ago in Inventory Visibility 2 Future consideration

Enhance the supplyChange.v2 event schema to allow propagation of custom attributes included in the original IV request.

Problem Statement:We are using the supplyChange.v2 event to publish IV resonance data to a configured webhook endpoint. As part of our implementation, we are including several custom attributes (e.g., SourceSystemID, AdjustmentReasonCodeID, etc.) ...
3 months ago in Inventory Visibility 1 Future consideration

Inventory Audit for Historic Availability

Would be helpful to have inventory Audit for the currentAvailability of an item in Order Hub and IV UI. Similar to the Inventory Audit screens for Supply and Demand of an item, having the ability to see what the availability of an item was at a ce...
4 months ago in Inventory Visibility 1 Future consideration

Ability/ Option to clean up data loaded into IV via a self-serve option/ API

Currently, IV APIs do not give the option to clean up the data loaded into it via the integration with OMoC. There are APIs to perform adjustments or to zero-out the supplies/ demands and hence availability in IV (and thereby the process to clean ...
over 6 years ago in Inventory Visibility 3 Future consideration

Call Center: Combat abuse of agent-facilitated appeasements via AI-backed assessment of new appeasement requests

When engaging a customer support agent, a bad actor might seek to exploit customer care procedures for illicit gain by repeatedly requesting various accommodations - whether the reship of an order or line item, claiming that it's lost, or a refund...
11 months ago in Call Center 0 Future consideration

Provide option to prorate discount under ChargePerUnit and ChargePerLine while applying promotion in call center

Currently if we apply promo code during order creation in call center or applying promo code during order modification in call center, discount amount is getting applied under 'ChargePerLine', because of this discount amount is not excluding prope...
over 5 years ago in Call Center 1 Future consideration

"searchCatalogIndex" api is not returning the results based on the partial term.

In next-gen IBM Sterling Call Center, while creating orders on add item screen, user has to enter atleast one word from the item name/description to get the output. But in most of the cases end users will not know the complete word or word may be ...
over 1 year ago in Call Center 0 Future consideration

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