IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Welcome to the IBM Ideas Portal (https://www.ibm.com/ideas) - Use this site to find out additional information and details about the IBM Ideas process and statuses.

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Ideas

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Enhance security and stability bu introducing Customer level session limit to safeguard performance.

The Proposal is to introduce customer level session rate limiting in SSP to enhance stability and security. We can add a enhancement by monitoring session creation rates per customer- identified bu login ID, certificate or IP-SSP can enforce confi...
2 months ago in Sterling Secure Proxy / Installation & Upgrade 2 Future consideration

Enable Deeplink into Order Hub

Similar to IBM legacy call center we would like to have the capabilities to deeplink into Orer hub pages.
about 1 year ago in Call Center 0 Future consideration

"Soft Stop" functionality for SSP engines for upgrading without service interruptions

Currently even though we have multiple SSP engines it isn't possible to perform a true "high availability" upgrade of the engines because anybody who is connected to an individual SSP engine will be disconnected when the engine is taken down for p...
over 6 years ago in Sterling Secure Proxy / Installation & Upgrade 3 Future consideration

Provide option to prorate discount under ChargePerUnit and ChargePerLine while applying promotion in call center

Currently if we apply promo code during order creation in call center or applying promo code during order modification in call center, discount amount is getting applied under 'ChargePerLine', because of this discount amount is not excluding prope...
over 5 years ago in Call Center 1 Future consideration

Call Center: Combat abuse of agent-facilitated appeasements via AI-backed assessment of new appeasement requests

When engaging a customer support agent, a bad actor might seek to exploit customer care procedures for illicit gain by repeatedly requesting various accommodations - whether the reship of an order or line item, claiming that it's lost, or a refund...
11 months ago in Call Center 0 Future consideration

"searchCatalogIndex" api is not returning the results based on the partial term.

In next-gen IBM Sterling Call Center, while creating orders on add item screen, user has to enter atleast one word from the item name/description to get the output. But in most of the cases end users will not know the complete word or word may be ...
over 1 year ago in Call Center 0 Future consideration

Report duplicated entries in netmap.cfg/userfile.cfg

Currently Control Center does not report duplicated entries added to netmap.cfg/userfile.cfg Connect Direct config files. This causes ambiguity. Duplicates can be reported by cfgcheck on the server but there is no possibility to discover/edit/dele...
over 3 years ago in Sterling Control Center Monitor / Usability 1 Future consideration

API for Engine Config Push

Provide API to push configuration to engines. Same functionality as the "Push Config" button on the Monitoring->Engine Status (All) page on the UI.
8 months ago in Sterling Secure Proxy / APIs & SDKs 1 Future consideration

Add slc notes to be displayed as part of an SLC alert

A note section was added to Control Center slc's as part of an enhancement request. This is very useful and beneficial to the team that is responsible for monitoring Control Center alerts. However, the team is asking if the notes could be part of ...
about 3 years ago in Sterling Control Center Monitor / Usability 2 Future consideration

Extend REST API to return adapter status

In Secure Proxy GUI you can examine the status of the adapters by going to Monitoring-> Engine Status(ALL) -> Engine Name and see whether each adapter is running. This functionality is not present in the REST API. You can lookup the configur...
over 2 years ago in Sterling Secure Proxy / APIs & SDKs 1 Future consideration

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