IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Ideas

Showing 64

Log Standards

Some customers has the need to read the logs using some realtime observability tools, such as Prometheus, Splunk. There is some difficulties on integrating those actual logs of Sterling Control Center with the new standards. This request has the g...
over 1 year ago in Sterling Control Center Monitor / Administration & Configuration 3 Not under consideration

Add System Business Process from SBI to the BP list in Control Center

The idea is to be able to choose from the drop-down list of BPs to monitor, the processes of the Sterling B2B Integrator system so that ICC is the tool used for this purpose and not have different systems that also work differently with the Alerts...
over 4 years ago in Sterling Control Center Monitor / Administration & Configuration 0 Not under consideration

Ability to add notes on bulk orders from COM

This would allow the users to update the same notes to mutiple orders at the same time, which would save a lot of time where the user has to update the same note to multiple orders
10 months ago in Call Center 1 Not under consideration

Add the Tag Mapping Labels to the Search Filter

Control Center 6.1.1.0 iFix03. When you create a tag mapping and tag label, the label only displays in the view column. When you select the add filter, the drop down displays as Tag1 Tag2 etc. So only administrator of the application know what the...
over 7 years ago in Sterling Control Center Monitor / Administration & Configuration 0 Not under consideration

Call Center Dark Mode

We would like the new call center to have a dark mode as it will create more contrast from the text on the screen and therefore allow some users to better view the program. This will create more accessibility for some users with vision issues.
about 2 years ago in Call Center 8 Not under consideration

Need to have an override property file to prevent wipe of customized settings

With higher volume customers it is common to require customization to property files, especially engine.properties and Engine.log4j. However, with application of an iFix or FixPack (or upgrade), there is a risk that these settings will be lost. B2...
almost 7 years ago in Sterling Control Center Monitor / Administration & Configuration 2 Not under consideration

Having a sorting feature for the columns in the Call Center application

Users would be able to sort columns, which would increase their productivity
over 1 year ago in Call Center 1 Not under consideration

Having a sorting feature for the columns in the Call Center application

Users would be able to sort columns, which would increase their productivity
over 1 year ago in Call Center 1 Not under consideration

Template for Holiday Schedule

Please add a feature to allow for exclusion template we can apply to all SLC instead of having to go into each SLC and select the exclusions.
almost 8 years ago in Sterling Control Center Monitor / Administration & Configuration 1 Not under consideration

IBM Control Center Dashboard Enhancement

Unable to customize what and how is displayed on the SCC dashboard upon user login. Number of fields, field contents, color coding, etc should be configurable. One issue that is causing a big problem right now is the number of "pseudo failed" file...
almost 8 years ago in Sterling Control Center Monitor / Administration & Configuration 0 Not under consideration

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