IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Welcome to the IBM Ideas Portal (https://www.ibm.com/ideas) - Use this site to find out additional information and details about the IBM Ideas process and statuses.

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Ideas

Showing 39

AWS Adapter Enhancements

Enhancement list for AWS adapter includes the following: 1) perimeter server support 2) begin/end session functionality 3) managing credentials in SFG profile (obscuring creds requires that a script is run on the credentials before entering into S...
almost 4 years ago in Sterling B2B Integrator / B2B Advanced Communications 3 Future consideration

Enable Deeplink into Order Hub

Similar to IBM legacy call center we would like to have the capabilities to deeplink into Orer hub pages.
about 1 year ago in Call Center 0 Future consideration

Add support for PUT messages to AWS SQS and AWS SNS

Today B2B has only support for GET messages from AWS SQS, we also needs support to PUT messages do AWS SQS. In additional will be nice if we have support for PUT messages to AWS SNS, because we use AWS SNS do automate notifications to many AWS SQS.
over 2 years ago in Sterling B2B Integrator / B2B Advanced Communications 1 Future consideration

Add support for FASP in Sterling B2B Integrator

support for FASP protocol require in Sterling B2B Integrator
over 1 year ago in Sterling B2B Integrator / B2B Advanced Communications 2 Future consideration

Adding ACL parameters for AWS S3 PUT service

Adding ACL parameters for AWS S3 PUT service for communication between cross account for S3 bucket. This is private S3 bucket.
about 4 years ago in Sterling B2B Integrator / B2B Advanced Communications 1 Future consideration

Provide option to prorate discount under ChargePerUnit and ChargePerLine while applying promotion in call center

Currently if we apply promo code during order creation in call center or applying promo code during order modification in call center, discount amount is getting applied under 'ChargePerLine', because of this discount amount is not excluding prope...
over 5 years ago in Call Center 1 Future consideration

Call Center: Combat abuse of agent-facilitated appeasements via AI-backed assessment of new appeasement requests

When engaging a customer support agent, a bad actor might seek to exploit customer care procedures for illicit gain by repeatedly requesting various accommodations - whether the reship of an order or line item, claiming that it's lost, or a refund...
11 months ago in Call Center 0 Future consideration

Addition of RSASSA-PSS signing algorithm to IBM Sterling Integrator B2B

This singing algorithm was requested by a partner that we trade EDI messages with. They provided us with their new AS2 OCES3 certificate, which used RSASSA-PSS as the signing algorithm. What resulted was that we were able to transmit file but we n...
about 2 years ago in Sterling B2B Integrator / B2B Advanced Communications 1 Future consideration

"searchCatalogIndex" api is not returning the results based on the partial term.

In next-gen IBM Sterling Call Center, while creating orders on add item screen, user has to enter atleast one word from the item name/description to get the output. But in most of the cases end users will not know the complete word or word may be ...
over 1 year ago in Call Center 0 Future consideration

We would like out of the box adapters for Sharepoint and SMB for file servers to allows file transfers to these endpoints

We move large volumes of files between servers and with some internal applications coming to the end of life they are turning to our MFT to transfer files from servers to sharepoint and file server (SMB). We would like to use built in adapter like...
about 3 years ago in Sterling B2B Integrator / B2B Advanced Communications 0 Future consideration

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