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We see so many ERN gets triggered for translation / Protocol failures and customer have difficulty in Identifying / Prioritize transactions that needs Immediate attention.
Customer would like to have an option available to configure SMS alerts along with the ERN for the Transactions that customer is Interested in.
Example : Customer would like to have SMS alerts configured for DESADV failures along with ERN for which they have financial Impact,so that it help them to take immediate actions.
Support is also planning to extend ERN for CD Node Down Alerts, If this SMS option is available that will customer to capture the Priority issues.
Ravi varma Indukuri
What is your industry?
How will this idea be used?
This SMS Alert will help B2B customer to focus and Prioritize issues that have Financial Impact (or) System Down issues, rather than just Alerting through email along with many other issues.
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