IBM Sterling Ideas

Shape the future of IBM!

We invite you to shape the future of IBM, including product roadmaps, by submitting ideas that matter to you the most. Here's how it works:

Post your ideas

IBM is transforming its request for enhancement (RFE) process. The purpose of the transformation is to provide a more consistent experience for you to submit requests and to enable IBM product owners to respond to your requests more quickly. For more information click here.

Start by posting ideas and requests to enhance a product or service. Take a look at ideas others have posted and upvote them if they matter to you,
1. Post an idea
2. Upvote ideas that matter most to you
3. Get feedback from the IBM team to refine your idea

Help IBM prioritize your ideas and requests

The IBM team may need your help to refine the ideas so they may ask for more information or feedback. The offering manager team will then decide if they can begin working on your idea. If they can start during the next development cycle, they will put the idea on the priority list. Each team at IBM works on a different schedule, where some ideas can be implemented right away, others may be placed on a different schedule.

Receive notifications on the decision

Some ideas can be implemented at IBM, while others may not fit within the development plans for the product. In either case, the team will let you know as soon as possible. In some cases, we may be able to find alternatives for ideas which cannot be implemented in a reasonable time.

Customer ability to self service : To Configure daily/weekly/monthly report

Currently, we configure and send Reports to the Customers on the no of transactions that they process using IBM SaaS Environment.

Below are some of the reports: -

TP Summary Report

Inbound Summary Report

Outbound Summary Report

 

 

We also get a request to add the emails Id's who should receive these reports.

 

The idea here is if we can provide provision to the customer in a self-service model , the Customer should be able to configure/Modify Schedule Reports, add email-ids etc.

  • Guest
  • Jan 22 2020
  • Not under consideration
What is your industry? Other
How will this idea be used?

Once the above self-service approach is available for customers, Then customers will be able to perform actions on their own without any Dependencies from Support/PE in configuring the reports.

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