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Ability to change status for FAILED documents to "Resolved" or "Failed Resolved"
SCBN Premium customer would like the ability to change status of a FAILED document in INFLIGHT portal to "Resolved" or "Failed Resolved". This will help them to easily distinguish between OPEN issues in FAILED status vs CLOSED issues in FAILED status.
What is your industry?
How will this idea be used?
SCBN Customer's business users will be accessing INFLIGHT portal. If any of their outbound documents fail at IBM due to data content issues, their business users will FIX them in SAP and retransmit new data files. When this happens, they want to go back to INFLIGHT and change status from "Failed Reviewed" to "Failed Resolved" or "Resolved" status. This way they can easily distinguish between OPEN issues in Failed status vs CLOSED issues in Failed status. Thank you!
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