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Enhancing visibility discrepancy in Inflight

Need help with enhancing inflight visibility issues. We have at least encountered this issue couple of times this year where the PO was successfully processed and sent from Inflight but we could see it in yellow status. Is there something that can be done to stop this from happening again in future.

Company Name: IBM Corporation (internal project)

Business Alias: IBM_SELLSIDE_B2B

Timestamp: 08/05/2021 09:54:02 EDT

Timestamp: 07/12/2021 14:13:28 EDT

Customer Name: Bomabardier Canada

PO# 7300006012,7300003733

This is with reference to TS006200478 that was open in My Support.

Regards,

Shashi Barwa

  • Guest
  • Aug 23 2021
  • Not under consideration
What is your industry? Other
How will this idea be used?

The issue was a MQ sent step was not completed which is what would turn the data to green. The lag time between the inflight processing and the events that process the data is giving wrong view to the user.


  • Guest commented
    15 Mar 05:54pm

    Hello Jim,

    We have been viewing visibility issues in Inflight often. Below you can see few examples

    Company Name: IBM Corporation (internal project)

    Business Alias: IBM_SELLSIDE_B2B

    1. 02/04/2022 13:37:48 EDT Reference number : 4200003725

    The order is in yellow status in Sterling although it was sent to the destination portal

    2. 01/31/2022 02:41:13 EDT Reference number : 4700064376

    The order is in yellow status in Sterling although it was sent to the destination portal


    3. The third issue with reference to TS008485616 (IBM_CIO_PEPPOL_PROD)

    02/17/2022 13:08:34 EST

    The invoice 6853240405 was successfully sent to customer and the invoice is in processing state due to visibility issue in Inflight.


    4 12/28/2021 EDT Reference Number : 6853232667

    (IBM_CIO_PEPPOL_PROD)

    The invoice is in processing state although customer has received the invoice

    Hope this information will help you in debugging


    Regards,

    Shashi Barwa


  • Admin
    Jim Luneke commented
    24 Jan 02:53pm

    Closing due to no additional input received

  • Admin
    Jim Luneke commented
    21 Dec, 2021 05:39pm

    Shashi,


    Can you provide more detail into this item? We are looking to understand how widespread this could be or is it something that could be addressed in documenting how a set-up may need to be performed to eliminate this issue. We don not have any insight into the case you referenced so if you could provide that detail as well, it would be helpful as we review. The other area that we noticed was the comment around lag time, can you also expand on this item?

    Thanks and regards,

    Jim

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