Skip to Main Content
IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


Shape the future of IBM!

We invite you to shape the future of IBM, including product roadmaps, by submitting ideas that matter to you the most. Here's how it works:

Search existing ideas

Start by searching and reviewing ideas and requests to enhance a product or service. Take a look at ideas others have posted, and add a comment, vote, or subscribe to updates on them if they matter to you. If you can't find what you are looking for,

Post your ideas
  1. Post an idea.

  2. Get feedback from the IBM team and other customers to refine your idea.

  3. Follow the idea through the IBM Ideas process.


Specific links you will want to bookmark for future use

Welcome to the IBM Ideas Portal (https://www.ibm.com/ideas) - Use this site to find out additional information and details about the IBM Ideas process and statuses.

IBM Unified Ideas Portal (https://ideas.ibm.com) - Use this site to view all of your ideas, create new ideas for any IBM product, or search for ideas across all of IBM.

ideasibm@us.ibm.com - Use this email to suggest enhancements to the Ideas process or request help from IBM for submitting your Ideas.

Status Not under consideration
Categories Inflight
Created by Guest
Created on Aug 23, 2021

Enhancing visibility discrepancy in Inflight

Need help with enhancing inflight visibility issues. We have at least encountered this issue couple of times this year where the PO was successfully processed and sent from Inflight but we could see it in yellow status. Is there something that can be done to stop this from happening again in future.

Company Name: IBM Corporation (internal project)

Business Alias: IBM_SELLSIDE_B2B

Timestamp: 08/05/2021 09:54:02 EDT

Timestamp: 07/12/2021 14:13:28 EDT

Customer Name: Bomabardier Canada

PO# 7300006012,7300003733

This is with reference to TS006200478 that was open in My Support.

Regards,

Shashi Barwa

What is your industry? Other
How will this idea be used?

The issue was a MQ sent step was not completed which is what would turn the data to green. The lag time between the inflight processing and the events that process the data is giving wrong view to the user.


  • Guest
    Mar 15, 2022

    Hello Jim,

    We have been viewing visibility issues in Inflight often. Below you can see few examples

    Company Name: IBM Corporation (internal project)

    Business Alias: IBM_SELLSIDE_B2B

    1. 02/04/2022 13:37:48 EDT Reference number : 4200003725

    The order is in yellow status in Sterling although it was sent to the destination portal

    2. 01/31/2022 02:41:13 EDT Reference number : 4700064376

    The order is in yellow status in Sterling although it was sent to the destination portal


    3. The third issue with reference to TS008485616 (IBM_CIO_PEPPOL_PROD)

    02/17/2022 13:08:34 EST

    The invoice 6853240405 was successfully sent to customer and the invoice is in processing state due to visibility issue in Inflight.


    4 12/28/2021 EDT Reference Number : 6853232667

    (IBM_CIO_PEPPOL_PROD)

    The invoice is in processing state although customer has received the invoice

    Hope this information will help you in debugging


    Regards,

    Shashi Barwa


  • Admin
    Jim Luneke
    Jan 24, 2022

    Closing due to no additional input received

  • Admin
    Jim Luneke
    Dec 21, 2021

    Shashi,


    Can you provide more detail into this item? We are looking to understand how widespread this could be or is it something that could be addressed in documenting how a set-up may need to be performed to eliminate this issue. We don not have any insight into the case you referenced so if you could provide that detail as well, it would be helpful as we review. The other area that we noticed was the comment around lag time, can you also expand on this item?

    Thanks and regards,

    Jim