IBM Sterling Ideas

Shape the future of IBM!

We invite you to shape the future of IBM, including product roadmaps, by submitting ideas that matter to you the most. Here's how it works:

Post your ideas

IBM is transforming its request for enhancement (RFE) process. The purpose of the transformation is to provide a more consistent experience for you to submit requests and to enable IBM product owners to respond to your requests more quickly. For more information click here.

Start by posting ideas and requests to enhance a product or service. Take a look at ideas others have posted and upvote them if they matter to you,
1. Post an idea
2. Upvote ideas that matter most to you
3. Get feedback from the IBM team to refine your idea

Help IBM prioritize your ideas and requests

The IBM team may need your help to refine the ideas so they may ask for more information or feedback. The offering manager team will then decide if they can begin working on your idea. If they can start during the next development cycle, they will put the idea on the priority list. Each team at IBM works on a different schedule, where some ideas can be implemented right away, others may be placed on a different schedule.

Receive notifications on the decision

Some ideas can be implemented at IBM, while others may not fit within the development plans for the product. In either case, the team will let you know as soon as possible. In some cases, we may be able to find alternatives for ideas which cannot be implemented in a reasonable time.

In-Flight Multi-file download button

This will effect all front-line support, mapping and any other support agents using In-flight.

Right now, in order to download all files attached to a transmission, the agents have to manually download one by one.

If it's possible, adding a download all files button that names files as "Event+Filename" into a zip would save at-least 1-2 mins of repetitive work which adds up to a huge sum of time across all teams working.

This would for sure increase the over-all productivity of the support teams.

  • Guest
  • Aug 19 2020
  • Future consideration
What is your industry? Other
How will this idea be used?

A basic example for a support agent:

Problem: To send the data for reference of other teams (example: Mapping), the agent needs to download all the files under in-flight and send it straight to mapping. This is of-course to save time (kind of our work around for not repeating a task and making all agents go into in-flight to run tests for existing data).


In the latter image attached (image10), you can see my example button "download all files". The agent presses that button and gets a zip file with all the files (Event+Filename) attached to that (transmission + ref ID combo). The file is saved as {PID}.zip on their P drive as usual.

That's it! :)

  • Guest commented
    19 Aug, 2020 02:42pm

    This would be a nice small implementation that would really help

By clicking the "Post Comment" or "Submit Idea" button, you are agreeing to the IBM Ideas Portal Terms of Use.
Do not place IBM confidential, company confidential, or personal information into any field.