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Status Delivered
Workspace Sterling Partner Engagement Manager
Categories APIs & SDKs
Created by Guest
Created on Aug 3, 2018

RELATED IDEAS

Allow for generic or service accounts that don't expire passwords for systems making calls

Either allow for generic or service accounts with non-expiring passwords or allow for other authentication means for apps that are making calls. Resetting every x days is intrusive.

What is your industry? Banking
How will this idea be used?

A user could integrate an app like Salesforce that makes REST API calls to PEM and issue a  service account that doesn't have an expiring password, so they don't need to reset/change it quarterly.

A user could integrate an app like Salesforce that supports token-based auth or key-based auth and use that rather than a password.
  • Guest
    Jul 8, 2020

    PEM calling PEM APIs can now use the internally-generated token authentication, and this is working.

    External system calling PEM as described in the original request, still requires changing the password every 90 days. There is no way to create a service account with a non-expiring password.

    One solution is a randomly generated API key that is only displayed once and functions as a password. Another solution is implementing SSO or LDAP authentication so the internal PEM user database is not used. Both these approaches are used in many large SaaS offerings.

  • Admin
    Greg Russell
    Feb 22, 2019

    We intend to address this requirement in an upcoming release.

  • Admin
    Greg Russell
    Feb 22, 2019

    We intend to address this requirement by supporting the use of tokens for the API Configurations.  This will allow the primary sponsor administrator to choose to support tokens rather than user name and password.  This will remove the need for the primary sponsor administrator to have to update the passwords on the various API Configurations when they update their login password.

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