IBM Sterling Ideas

Shape the future of IBM!

We invite you to shape the future of IBM, including product roadmaps, by submitting ideas that matter to you the most. Here's how it works:

Post your ideas

IBM is transforming its request for enhancement (RFE) process. The purpose of the transformation is to provide a more consistent experience for you to submit requests and to enable IBM product owners to respond to your requests more quickly. For more information click here.

Start by posting ideas and requests to enhance a product or service. Take a look at ideas others have posted and upvote them if they matter to you,
1. Post an idea
2. Upvote ideas that matter most to you
3. Get feedback from the IBM team to refine your idea

Help IBM prioritize your ideas and requests

The IBM team may need your help to refine the ideas so they may ask for more information or feedback. The offering manager team will then decide if they can begin working on your idea. If they can start during the next development cycle, they will put the idea on the priority list. Each team at IBM works on a different schedule, where some ideas can be implemented right away, others may be placed on a different schedule.

Receive notifications on the decision

Some ideas can be implemented at IBM, while others may not fit within the development plans for the product. In either case, the team will let you know as soon as possible. In some cases, we may be able to find alternatives for ideas which cannot be implemented in a reasonable time.


Merged idea

This idea has been merged into another idea. To comment or vote on this idea, please visit OM-I-165 Ability to link amendments to the payment tender used for refund/charge.

Correlation between Order transactions and Payment transactions Merged

Finance teams require a report of reasons why refunds occurred. Currently there's no clear correlations to original reason codes that triggered refund and the related charge transactions, this should also support cases when original order event results in multiple payment transactions (e.g. £100 refund against 2 payment methods)

  • Guest
  • Jun 1 2022
  • Planned for future release
What is your industry? Retail
How will this idea be used?

Avoid customisation in projects and keep the finance team happy helping accelerate projects

  • Admin
    Aaron Cutter commented
    3 Jun 02:33pm

    Merging this with existing idea

    We are working on a design where details will be published after payment processing that will link order lines and reason codes with settlement and refund transactions.

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