Skip to Main Content
IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


Shape the future of IBM!

We invite you to shape the future of IBM, including product roadmaps, by submitting ideas that matter to you the most. Here's how it works:

Search existing ideas

Start by searching and reviewing ideas and requests to enhance a product or service. Take a look at ideas others have posted, and add a comment, vote, or subscribe to updates on them if they matter to you. If you can't find what you are looking for,

Post your ideas
  1. Post an idea.

  2. Get feedback from the IBM team and other customers to refine your idea.

  3. Follow the idea through the IBM Ideas process.


Specific links you will want to bookmark for future use

Welcome to the IBM Ideas Portal (https://www.ibm.com/ideas) - Use this site to find out additional information and details about the IBM Ideas process and statuses.

IBM Unified Ideas Portal (https://ideas.ibm.com) - Use this site to view all of your ideas, create new ideas for any IBM product, or search for ideas across all of IBM.

ideasibm@us.ibm.com - Use this email to suggest enhancements to the Ideas process or request help from IBM for submitting your Ideas.

Status Planned for future release
Created by Guest
Created on Jun 1, 2022
Merged idea

This idea has been merged into another idea. To comment or vote on this idea, please visit OM-I-165 Ability to link amendments to the payment tender used for refund/charge.

Correlation between Order transactions and Payment transactions Merged

Finance teams require a report of reasons why refunds occurred. Currently there's no clear correlations to original reason codes that triggered refund and the related charge transactions, this should also support cases when original order event results in multiple payment transactions (e.g. £100 refund against 2 payment methods)

What is your industry? Retail
How will this idea be used?

Avoid customisation in projects and keep the finance team happy helping accelerate projects

  • Admin
    Aaron Cutter
    Jun 3, 2022

    Merging this with existing idea https://watsonsupplychain.ideas.ibm.com/ideas/OM-I-165

    We are working on a design where details will be published after payment processing that will link order lines and reason codes with settlement and refund transactions.