IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


Shape the future of IBM!

We invite you to shape the future of IBM, including product roadmaps, by submitting ideas that matter to you the most. Here's how it works:

Search existing ideas

Start by searching and reviewing ideas and requests to enhance a product or service. Take a look at ideas others have posted, and add a comment, vote, or subscribe to updates on them if they matter to you. If you can't find what you are looking for,

Post your ideas

  1. Post an idea.

  2. Get feedback from the IBM team and other customers to refine your idea.

  3. Follow the idea through the IBM Ideas process.


Specific links you will want to bookmark for future use

Welcome to the IBM Ideas Portal (https://www.ibm.com/ideas) - Use this site to find out additional information and details about the IBM Ideas process and statuses.

IBM Unified Ideas Portal (https://ideas.ibm.com) - Use this site to view all of your ideas, create new ideas for any IBM product, or search for ideas across all of IBM.

ideasibm@us.ibm.com - Use this email to suggest enhancements to the Ideas process or request help from IBM for submitting your Ideas.

Add a new idea Subscribe
Status Future consideration
Workspace OMS - Order Management (OnPrem & OMoC)
Created by Guest
Created on Jan 31, 2023

RELATED IDEAS

Return Authorization Id not updating on the CHARGE record

For the VISA credit card payment type bank mandate the authroization before giving refund to the customer. Currently with the payment agent configuration in reverse logistics not adding the Authorization record against return order in yfs_Charge_transaction table. Product not supporting to add the authorization requests for the return orders. It supports only authorizations on returns which are added manually using changeOrder. Using the manual Authorization we are able to get the AuthorizationID from the payment gateway but this value not copying to the CHARGE request in yfs_Charge_transaction table. (PMR: TS011248806)

An enhancement request created to do the enhancement for supporting return authorization process of payments against return orders. This enhancement has been accepted by IBM for the development.  https://watsonsupplychain.ideas.ibm.com/ideas/OH-I-94

Along with that return authorization process enhancement(https://watsonsupplychain.ideas.ibm.com/ideas/OH-I-94)  we also need this AuthorizationID need to be copied to the CHARGE requests against the return order header key in yfs_Charge_transaction table.

Visa Purchase R...
merchandise-ret...
Visa Purchase Return Authorizations FAQ_Final.pdf
 Visa Purchase Return Authorizations FAQ_Final.pdf
Open full size
merchandise-return-global-implementation-guide.pdf
 merchandise-return-global-implementation-guide.pdf
Open full size
Visa Purchase Return Authorizations FAQ_Final.pdf merchandise-return-global-implementation-guide.pdf
What is your industry? Retail
How will this idea be used?

While posting return invoice to FPS system, it will identify the AuthorizationID on the CollectionDetails. So with this enhancement if the AuthorizationID copy on CHARGE requests it will helps the FPS system to recognize the AuthorizationID for that particular return orders and to settle the invoices.

By clicking the "Post Comment" or "Submit Idea" button, you are agreeing to the IBM Ideas Portal Terms of Use.
Do not place IBM confidential, company confidential, or personal information into any field.