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Hi Alex, we have had a discussion around this. I wanted to clarify a few points:
Are you aware that each work queue can have a customised view? It is not one view for all work queues but a separate view for every single work queue. The thinking behind this is it is a standard business process that should follow the same review for each item. I would think that you have access to modify these layouts for the business, if not we can look into this.
It does make sense to be able to switch between views for work flows and work queues so we will promote this for development as the schedule allows.
Thanks for the input Alex!!