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Store Engagement

Showing 75

Boradcasting a common message to all store users

Can we have a feature in OMS through which we can broadcast common messages to all stores together on Store engagement application.e.g. "XYZ carrier system is down. Do not perform any packing operation". This will help in avoiding multiple tickets...
about 5 years ago in Store Engagement / Usability 0 Future consideration

Allow Pallet Receiving

The application currently supports receiving at the shipment level and container level, only leaving out pallet. The reason is not clear. Receiving should be allowed at all levels.
almost 2 years ago in Store Engagement / Usability 1 Not under consideration

Allow under receiving at qty level - Currently it shorts the entire container

Store engagement currently allows over receiving once you receive a container. I can over receive any quantity. But there is no provision to under receive. If I do record damage on a container, it records the entire container as damaged. If a case...
about 2 years ago in Store Engagement / Usability 0 Future consideration

Transfers order created for Store to DC in Store UI should be stamping sequential Prime Line Number

While creating a transfer order for Store to a DC using Store Engagement UI, we have observed that the prime line numbers at the order line are getting stamped as 10,60 instead of the usual 1 and 2. This causes issue while sending order release de...
about 2 years ago in Store Engagement / Usability 0 Future consideration

Apply / Resolve Holds feature missing in Store engagement

Costco is migrating their business from RCP SOM to Store Engagement. We are missing Apply / Resolve hold feature for an order - which is widely used by store associate today in case they want to enforce / bypass and proceed with the order processi...
about 2 years ago in Store Engagement / Usability 1 Functionality already exists

Supervisor Approval flow missing in Store engagement

At Costco, we have a usecase to support Supervisor approval workflow to override price in case the current user doesn't have relevant permissions. This feature is missing in Store engagement per current documention
about 2 years ago in Store Engagement / Usability 1 Not under consideration

Return Order Reciept in Store

Hi, One common return option with many retailers is Create Return Online(Self Service) or Create through Call Center and drop the item to store. For this scenario,once customer drops item to store - we need to receive the return order - record rec...
over 4 years ago in Store Engagement / Usability 0 Planned for future release

Store engagement UI: Streamline Reclassification of inventory across product classes

As a store operations associate I need the ability to quickly move inventory from one class to another. Currently IBM store requires an inventory adjustment out of the class with manual entry of the correct reason code and then and inventory adjus...
over 2 years ago in Store Engagement / Usability 0 Future consideration

Customer Pickup to pass Modification Reason when Cancel is selected and changeOrder is invoked

During Customer Pickup if "Cancel" is chosen as "More Actions" then cancellation reasons are provided in dropdown however when recordCustomerPick is invoked it internally calls changeOrder to cancel however the cancel reason code is not passed int...
over 2 years ago in Store Engagement / APIs & SDKs 1 Is a defect

TS009319697 : Not able to pick only specific order to SHIP in IBM store

In Store UI, if multiple shipments using same carrier, then we do not have the option to ship each shipment at different times. Replication steps attached. Client Requirement: We don’t want to send the store to store order out until we know the re...
over 2 years ago in Store Engagement / Other 1 Future consideration

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