IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Pinned ideas

PINNED Present Multiple Host Keys - RSA and ECDSA
As with standard Linux servers today Secure Proxy should be able to present Host Keys (more than one) in both RSA and ECDSA formats depending on what type the vendor incoming connection supports. Vendors are demanding Host Keys that are stronger t...
Share feedback 2
PINNED Add support to controllerWorkflow script to restart BPs that are in "completed, error" state by individual BP IDs
During system issues, we are unable to bulk restart the BP IDs at a time. This is causing huge support effort in the clean-up process. Existing controllerWorkflow.sh script doesn't have a solution to restart the BPIDs that are in "completed, error...
Share feedback 5

All ideas

Showing 763

Resend Customer Emails via the OMS

In the new UI we would like the option of a button that can be connected to an external email provider. When the user clicks that button we would like for them to be able to choose an email to resend to the customer.
about 2 years ago in OMS - Call Center 4 Future consideration

Allow line and header level discounts as percent

Currently, in OMS users have to calculate the percentage at a line level and it creates a possibility for human error. I would like to allow the user to input a discount percent at both the line and header level in OMS. This would reduce the numbe...
about 2 years ago in OMS - Call Center 0 Future consideration

Ability to create Alerts in IBM Call Center for Commerce using HTML formatting instead of plain text.

We use alerts as a workflow system to report tasks to particular areas of the contact center to assist customers. The agents will copy and paste from a resource guide web page with the details they need to capture, having the format in HTML allows...
about 1 year ago in OMS - Call Center 0 Future consideration

Support for Microsoft Windows 2022

My Customer needs to implement Connect:Express in Microsoft Windows 2022. However, we have support for Microsoft Windows 2019 not 2022.
about 1 year ago in Sterling Connect:Express / Installation & Upgrade 0 Future consideration

SSP Rest Monitoring

We would like to track the engine and detailed per engine adapter status through Rest. This data is available on the viewEngineStatusAllMonitor.jsp page when logging in through the browser but not through the current rest interface.
over 6 years ago in Sterling Secure Proxy / APIs & SDKs 0 Future consideration

Linux systemd IBM Control Center auto boot system unit file

Develop and test example IBM Control Center linux autoboot systemd control script since systemd is replacing init.d for RHEL 7 and other linux distributions.
over 6 years ago in Sterling Control Center Monitor / Installation & Upgrade 0 Future consideration

Control Center authentication and control

For shops that are not using IBM Sterling External Authentication Server to authenticate to Control Center and are using the Control Center authentication, there is currently no way to set an expiration period for a user's password or forcing the ...
over 6 years ago in Sterling Control Center Monitor / Security 0 Future consideration

Provide "replace/override" capabilities when using the CDConfig Tool for Map.cfg and Usr.cfg import

Currently the Connect:Direct CDConfig tool does NOT support the "replace/override" functionality when importing Netmap or User entries. It currently will update existing Initparms, but for some reason it doesn't update existing Netmap or User entr...
over 6 years ago in Sterling Connect:Direct / Administration & Configuration 2 Future consideration

Need an API to import invoices for processed orders and shipments

Invoices related to orders, shipments, returns, credit/debit memos are critical pieces of information to build the complete picture of a closed or partially fulfilled order. Since the line-total during order-creation and invoicing could vary, invo...
over 4 years ago in OMS - Order Management (OnPrem & OMoC) 0 Future consideration

Change Request Reporting data capture

As part of Change Request Project - Report data capture was not included - Client has been on the Solution for 6 months - client requestors and management request reporting capability that has been partially addressed within the product as a mass ...
about 1 year ago in MRO Inventory Optimization 3 Future consideration

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