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Store Engagement

Showing 71

Allow BOPIS orders where order is not picked from the store but shipped from warehouse

There are scenarios where items are special order items or not available in store or store does not participate in BOPIS. Also called as Site-to-Store. In these cases, the order is actually picked in warehouse, packed and shipped to the store (via...
almost 4 years ago in Store Engagement / Usability 0 Future consideration

Add support for a callback to a custom login page in Store Engagement to support users that have timed out on their login session

In conjunction with https://watsonsupplychain.ideas.ibm.com/ideas/STORE-I-49, support the ability to have a callback URL in the case where a deeplink is called. It's possible that the deeplink is initiated AFTER a user's store engagement login ses...
about 2 years ago in Store Engagement / Usability 0 Future consideration

Allow page refresh on any page within Store Engagement

If you perform a page refresh via the browser or code, it loads the default Store Engagement page and you lose the view of where you were. It would be useful to allow a page refresh within any page of Store Engagement to reload the current context...
about 2 years ago in Store Engagement / Usability 0 Not under consideration

Consolidate Call Center and Store Engagement into a single Customer Engagement Solution

The idea there are separate solutions needed for customer engagement is antiquated and driven more by either poor organizational structures and silos, and/or the current market environment of solutions. IBM has the ability to take the lead in this...
about 5 years ago in Store Engagement / Performance 1 Not under consideration

Allow under receiving at qty level - Currently it shorts the entire container

Store engagement currently allows over receiving once you receive a container. I can over receive any quantity. But there is no provision to under receive. If I do record damage on a container, it records the entire container as damaged. If a case...
about 1 year ago in Store Engagement / Usability 0 Future consideration

Transfers order created for Store to DC in Store UI should be stamping sequential Prime Line Number

While creating a transfer order for Store to a DC using Store Engagement UI, we have observed that the prime line numbers at the order line are getting stamped as 10,60 instead of the usual 1 and 2. This causes issue while sending order release de...
about 1 year ago in Store Engagement / Usability 0 Future consideration

Putback capability for click and collect order cancellations

For BOPIS orders as part of backroom pick the picked items are moved to a BOPIS staging location or some secure location which is not then available for picking or walk-in customers. In case of a customer cancellation at that point or a no-show, t...
over 4 years ago in Store Engagement / Usability 0 Planned for future release

Apply / Resolve Holds feature missing in Store engagement

Costco is migrating their business from RCP SOM to Store Engagement. We are missing Apply / Resolve hold feature for an order - which is widely used by store associate today in case they want to enforce / bypass and proceed with the order processi...
about 1 year ago in Store Engagement / Usability 1 Functionality already exists

Supervisor Approval flow missing in Store engagement

At Costco, we have a usecase to support Supervisor approval workflow to override price in case the current user doesn't have relevant permissions. This feature is missing in Store engagement per current documention
about 1 year ago in Store Engagement / Usability 1 Not under consideration

Store engagement UI: Streamline Reclassification of inventory across product classes

As a store operations associate I need the ability to quickly move inventory from one class to another. Currently IBM store requires an inventory adjustment out of the class with manual entry of the correct reason code and then and inventory adjus...
over 1 year ago in Store Engagement / Usability 0 Future consideration

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