IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Welcome to the IBM Ideas Portal (https://www.ibm.com/ideas) - Use this site to find out additional information and details about the IBM Ideas process and statuses.

IBM Unified Ideas Portal (https://ideas.ibm.com) - Use this site to view all of your ideas, create new ideas for any IBM product, or search for ideas across all of IBM.

ideasibm@us.ibm.com - Use this email to suggest enhancements to the Ideas process or request help from IBM for submitting your Ideas.

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Ideas

    Showing 145 of 2997

    Having a sorting feature for the columns in the Call Center application

    Users would be able to sort columns, which would increase their productivity
    over 1 year ago in Call Center 1 Not under consideration

    Employ "Set Full Reship Quantity" When Doing Reships in Next Gen Call Center

    When performing returns in Next Gen Call Center, you have the ability to "Set Full Return Quantity" on the screen. We would like to see the same thing available when utilizing the Reship functionality. Please see attachment
    over 1 year ago in Call Center 0 Future consideration

    Alt Comm outbound Retry feature

    When failing to connect to primary host/ip, system uses alt com outbound to try alternate addresses. Should none of them work, system goes in retry state ONLY retrying with last hostIP in alt com outbound. This causes some retries to get stuck as ...
    almost 8 years ago in Sterling Connect:Direct / Other 0 Not under consideration

    Activity Hierarchy

    Create a folder structure for rolled out activities. Currently all activities show up in the same page with the most recent rolled out/closed activity. In the document attached, you can see above there are currently over 4500 activities rolled out...
    almost 8 years ago in Sterling Partner Engagement Manager / Other 0 Not under consideration

    Edit Activity Definition to Already Rolled Out Version

    Currently, once an activity is Marked as Final, and rolled out to partners it is not possible to update that activity definition to those rolled out customers. This can be quite troublesome when an activity contains an API error or another error w...
    almost 8 years ago in Sterling Partner Engagement Manager / Other 0 Not under consideration

    Better Search Options for Directory

    We would like to request that the search function for the directory includes all fields, i.e. User ID, Given Name and Surname. So when a letter or string is entered into the search bar all User ID's, Given Names, and Surnames which contain the let...
    almost 8 years ago in Sterling Partner Engagement Manager / Other 0 Not under consideration

    Showing of names of tasks and dialog when one hovers a mouse cursor

    there are some tasks which have tens of dialog. The dialog names are too long to be fully visible on the icon. It is cumbersome to everytime right click+edit to see the dialog name while searching for the dialog to review/modify
    over 3 years ago in Sterling Partner Engagement Manager / Workflows 0 Planned for future release

    Provide for native (non-UE) configurability to record discounts/promotions at unit level, to align with most omni-retailers best practices in refunding multi-unit orders

    First, please see: https://www.ibm.com/support/pages/node/269415 In IBMs response, the Sterling team states that it is "as designed" that a customer would receive an entire unit's refund upon the return of the first item of a multi-line order, wit...
    over 3 years ago in Call Center 1 Future consideration

    Be able to add tracking number when creating return

    In the old UI we created an enhancement that allowed users to add tracking numbers in the Call Center UI when creating a return. In the new UI we would like for this to be an OOTB option
    over 3 years ago in Call Center 1 Future consideration

    Support for "Refund Now" in CC to allow Customer services to refund a return before receipt occurs due to delays in warehouse processing

    Very useful to assist call center agents when customer appeasement or servce is paramount but the returns process is slow/cumbersome - Should be enabled only if not already refunded (invoiced)
    over 3 years ago in Call Center 0 Future consideration

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