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Porduct scan is not allowed by product id for the orders having products with same item id and multiple UOMs. It is applicable on all scans in store application.
We have a Retail customer whose catalog allows multiple items created with same item id but different UOMs (EACH, CASE). When order products are scanned by using item id, it returns two items and error pops out saying multiple items found for ente...
Consolidate Call Center and Store Engagement into a single Customer Engagement Solution
The idea there are separate solutions needed for customer engagement is antiquated and driven more by either poor organizational structures and silos, and/or the current market environment of solutions. IBM has the ability to take the lead in this...
Bill of lading (BOL) functionality should be part of Store offering/product
Bill of lading (BOL) is one of the most important documents in the shipping process.
To ship any goods, a bill of lading is required and acts as a receipt and a contract.
A completed BOL legally shows that the carrier has received the freight as...
Allow BOPIS orders where order is not picked from the store but shipped from warehouse
There are scenarios where items are special order items or not available in store or store does not participate in BOPIS. Also called as Site-to-Store. In these cases, the order is actually picked in warehouse, packed and shipped to the store (via...
Putback capability for click and collect order cancellations
For BOPIS orders as part of backroom pick the picked items are moved to a BOPIS staging location or some secure location which is not then available for picking or walk-in customers. In case of a customer cancellation at that point or a no-show, t...
Ability to suggest more items to SIM cycle count feature and create count tasks for the day
Once the cycle count scheduler creates the count tasks, customer would like to create additional count tasks for the day manually and count them as a cycle count activity. Customer wants cycle count program to consider these manually created count...
Multi-UOM support with interconversion and a primary UOM. As an example, be able to receive as a case, putaway inventory by case and individual units that totals up to received qty, pick in different UOM e.g. dozen based on order or be able to bre...
Can we have a feature in OMS through which we can broadcast common messages to all stores together on Store engagement application.e.g. "XYZ carrier system is down. Do not perform any packing operation". This will help in avoiding multiple tickets...
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