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IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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OMS - Call Center

Showing 61

Having a sorting feature for the columns in the Call Center application

Users would be able to sort columns, which would increase their productivity
about 1 month ago in OMS - Call Center 1 Not under consideration

Having a sorting feature for the columns in the Call Center application

Users would be able to sort columns, which would increase their productivity
about 2 months ago in OMS - Call Center 1 Under review

Employ "Set Full Reship Quantity" When Doing Reships in Next Gen Call Center

When performing returns in Next Gen Call Center, you have the ability to "Set Full Return Quantity" on the screen. We would like to see the same thing available when utilizing the Reship functionality. Please see attachment
about 2 months ago in OMS - Call Center 0 Under review

"searchCatalogIndex" api is not returning the results based on the partial term.

In next-gen IBM Sterling Call Center, while creating orders on add item screen, user has to enter atleast one word from the item name/description to get the output. But in most of the cases end users will not know the complete word or word may be ...
2 months ago in OMS - Call Center 0 Under review

Add Shipping Country, Shipping Address, and Shipping Zip Code columns to order search screen in OMS Call Center

Today when a user searches for records via the Order Search screen in Call Center, there is not a column to indicate the shipping country the record is tied to which makes it complicated for CSR users to quickly see where the order is from. This i...
5 months ago in OMS - Call Center 5 Not under consideration

Wild Card Searches in Call Center

In the Call Center UI, we'd like to be able to complete wild card searches for many or all of the fields. For example, if I wanted to search for all orders that are from an IBM email address I could search *IBM.com. This would bring up all orders ...
6 months ago in OMS - Call Center 6 Functionality already exists

Call Center Dark Mode

We would like the new call center to have a dark mode as it will create more contrast from the text on the screen and therefore allow some users to better view the program. This will create more accessibility for some users with vision issues.
10 months ago in OMS - Call Center 8 Not under consideration

Embed watsonx into IBM Sterling OMS to enable an AI foundation model that looks at all the OMS/Inventory data to provide a streamlined question/response dialog similar to chatbots and/or ChatGPC

The IBM Sterling OMS is a perfect solution to embed the watsonx solution. Building out a foundation model leveraging the OMS and Inventory data set would allow us to show a progressive approach to interact with the solution across various OMS pers...
11 months ago in OMS - Call Center 2 Future consideration

View transfer order information in Call Center

We are using procurement transfer order in our current implementation. There was a requirement to see the transfer order details in Call Center, mainly the tracking number while it is in transit. We could see that the Procurement tab at order line...
11 months ago in OMS - Call Center 4 Not under consideration

Change sequence of create order screens in OMS - Call Center

Currently, the sequence of screens for the create order flow in OMS is as follows: Enter SKU(s) Enter in customer and customer address information Enter additional order information (shipping option, etc.) Confirm payment information Submit order ...
12 months ago in OMS - Call Center 1 Functionality already exists