This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).
We invite you to shape the future of IBM, including product roadmaps, by submitting ideas that matter to you the most. Here's how it works:
Start by searching and reviewing ideas and requests to enhance a product or service. Take a look at ideas others have posted, and add a comment, vote, or subscribe to updates on them if they matter to you. If you can't find what you are looking for,
Post an idea.
Get feedback from the IBM team and other customers to refine your idea.
Follow the idea through the IBM Ideas process.
Welcome to the IBM Ideas Portal (https://www.ibm.com/ideas) - Use this site to find out additional information and details about the IBM Ideas process and statuses.
IBM Unified Ideas Portal (https://ideas.ibm.com) - Use this site to view all of your ideas, create new ideas for any IBM product, or search for ideas across all of IBM.
email@example.com - Use this email to suggest enhancements to the Ideas process or request help from IBM for submitting your Ideas.
Hi, thank you for your idea. While this is a strong case for consolidation, we have decided to decline this idea, as it does not align with IBM's near term strategy for Store Engagement and Call Center. We recognizes there are different use cases and contexts for associates and managers in a store setting and a customer support representative in a call center. Differences in UI/UX, out-of-the-box capabilities, and product licensing are all built around these different use cases for Store and Call Center today. In the next 12-18 months, however, we do have plans to leverage the modern UI built for Store to deploy similar screens for order tracking and payments breakdown in the existing Call Center DOJO framework.