IBM Sterling


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Status Submitted
Workspace Intelligent Promising
Created by Guest
Created on Nov 25, 2025

RELATED IDEAS

Extensibility Framework for IBM Sterling Intelligent Promising

IBM Sterling Order Management (OMS) provides an extensibility framework and service definition framework that allows users to create bespoke flows using OMS out-of-the-box APIs. This capability is critical for supporting user-specific business flows.
IBM Sterling Intelligent Promising is a modernized microservice offering that extracts some OMS functions and improves scalability and performance. However, it lacks the extensibility framework, forcing users to build external services with their own infrastructure. This increases total cost of ownership (TCO), introduces additional failure points, and leads to duplication of business logic.

Why is it useful? Who would benefit? How should it work?

  • Useful because: It reduces TCO, improves reliability, and prevents duplication of business logic.
  • Beneficiaries: Retailers and enterprises implementing Intelligent Promising who need custom business flows.
  • How it should work:
    • Provide a service definition and extensibility layer within Intelligent Promising.
    • Allow developers to plug in custom APIs and workflows using a secure, governed approach.

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