IBM Sterling
This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).
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We invite you to shape the future of IBM, including product roadmaps, by submitting ideas that matter to you the most. Here's how it works:
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Follow the idea through the IBM Ideas process.
Specific links you will want to bookmark for future use
Welcome to the IBM Ideas Portal (https://www.ibm.com/ideas) - Use this site to find out additional information and details about the IBM Ideas process and statuses.
IBM Unified Ideas Portal (https://ideas.ibm.com) - Use this site to view all of your ideas, create new ideas for any IBM product, or search for ideas across all of IBM.
ideasibm@us.ibm.com - Use this email to suggest enhancements to the Ideas process or request help from IBM for submitting your Ideas.
Thank you for taking the time to provide your ideas to IBM. We truly value our relationship with you and appreciate your willingness to share details about your experience, your recommendations, and ideas.
IBM has evaluated the request and has determined that it cannot be implemented at this time or does not align with our current strategy or roadmap.
Looking at the support ticket, the root cause of the outages appears to be external components that may not be highly available. SFG is dependent on downstream systems being highly available including but not limited to DB, network, filesystem, etc.
Business Processes have the ability to do on-fault handling that allow you to do automatic reprocessing and recovery. This would need to be specified in the BPML to handle the timeout/retry for a given period of time or number of retries (i.e. sleep time and looping retries). The BP could also be configured to send an email if it experiences a fault.
Thank you for bringing your ideas to us. If you have any additional feedback, thoughts or ideas, or if there is anything else I can do, please do not hesitate to reply to this message to continue the conversation.
Thank you for taking the time to provide your ideas to IBM. We truly value our relationship with you and appreciate your willingness to share details about your experience, your recommendations, and ideas.
We are currently reviewing this request with our technical team and will update the status once our analysis is complete.