IBM Sterling Ideas
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We invite you to shape the future of IBM, including product roadmaps, by submitting ideas that matter to you the most. Here's how it works:
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IBM is transforming its request for enhancement (RFE) process. The purpose of the transformation is to provide a more consistent experience for you to submit requests and to enable IBM product owners to respond to your requests more quickly. For more information click here.
Start by posting ideas and requests to enhance a product or service. Take a look at ideas others have posted and upvote them if they matter to you, 1. Post an idea 2. Upvote ideas that matter most to you 3. Get feedback from the IBM team to refine your idea
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The IBM team may need your help to refine the ideas so they may ask for more information or feedback. The offering manager team will then decide if they can begin working on your idea. If they can start during the next development cycle, they will put the idea on the priority list. Each team at IBM works on a different schedule, where some ideas can be implemented right away, others may be placed on a different schedule.
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Some ideas can be implemented at IBM, while others may not fit within the development plans for the product. In either case, the team will let you know as soon as possible. In some cases, we may be able to find alternatives for ideas which cannot be implemented in a reasonable time.
As a support person, I would like to have access to all the tenants of all the customers as a potential solution to access all customer tenant.
One user has to be able to be member of more than 1 tenant.
Multiple customers access to the support people
|What is your industry?||Other|
How will this idea be used?
When setting up the customer tenant may be add an official support ID eg support_SCI_customername@ibm.com
And this ID can have access to all the customers and if there is an issue, it would be easy to work and help the customers as we see what exactly customer sees.
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