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Status Not under consideration
Workspace Supply Chain Insights
Categories Data Management
Created by Guest
Created on May 29, 2018

RELATED IDEAS

Multiple Customer Views - Support Personnel View

As a support person, I would like to have access to all the tenants of all the customers as a potential solution to access all customer tenant.

Other solution that need development. 
Drop down list accessible to support to select any tenant to work on prior system login. 
Every support agent should be able to look into all tenants to be able to check specific product behavior.

One user has to be able to be member of more than 1 tenant.

Multiple customers access to the support people

What is your industry? Other
How will this idea be used?

When setting up the customer tenant may be add an official support ID  eg support_SCI_customername@ibm.com

And this ID can have access to all the customers and if there is an issue, it would be easy to work and help the customers as we see what exactly customer sees. 

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