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Hi Prabakar,
Thanks for submitting this idea and outlining the use case so clearly. Providing customers with self‑service access to mapping logic through the Config Hub chatbot is a strong capability—especially since it can help reduce logic‑related support tickets and accelerate customer troubleshooting.
To help us evaluate this further, I’d like to clarify a few points so we can better understand the functional scope and technical implications:
• What type of mapping insights do you expect the chatbot to surface (e.g., rule-level explanation, data flow, transformation logic, segment‑to‑segment mapping, etc.)?
• Should the chatbot analyze only deployed maps, or also maps still in development/test environments?
• Do you anticipate customers asking broad questions (“How does map X work?”) or very specific questions (“How is field A mapped to field B in the 850 outbound flow?”)?
• Are there any security or access‑control considerations we should account for when exposing mapping insights through a chatbot interface?
• Are there known examples where this capability would have significantly reduced investigation time for customers or support?
Your inputs will help us size the effort and determine how best to position this in our roadmap for enhancing Config Hub’s self‑service and intelligence features.
Thanks again for the thoughtful proposal—looking forward to your additional details.
/Manoj Panda