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Status Needs more information
Workspace Sterling B2B Integration SaaS
Categories Document Tracking
Created by Guest
Created on Dec 1, 2025

RELATED IDEAS

Document Visibility : Option to see proof of delivery like MDN / X400 ADMD

This idea is useful for customers to track the files delivered to their partner without raising a support case. Customer could view themselves the proof of delivery such as MDN for AS2, MTS ID for X400 connections. 

  • Admin
    Manoj Panda
    Dec 12, 2025

    Hi Abida,

    Thank you for submitting this IDEA and highlighting the need for customers to directly view proof of delivery such as AS2 MDNs and X.400 MTS IDs. I completely understand the value this brings—eliminating the need to raise support tickets, improving transparency, and helping customers quickly validate successful delivery to their trading partners.

    Providing self-service access to delivery confirmations aligns with our broader vision to enhance document visibility and empower customers with more operational insights. Before we begin detailed evaluation, I’d like to gather a few more details to make sure we design the right solution.


    1. Scope of Proof-of-Delivery

    1. Besides AS2 MDN and X.400 MTS ID, do customers expect visibility for other protocols as well?


      • SFTP confirmation events?

      • VAN interconnect delivery confirmations?

    • For AS2 MDN:


      • Should we display full MDN content (headers + MIC + signature validation)?

      • Or only high-level status (Success/Failure + timestamp)?


    • For X.400 MTS ID:


      • Should we provide only the MTS ID?

      • Or link it to the corresponding delivery log events?

    2. UI & Workflow Expectations

    1. Do customers expect to view these proofs:


      • Directly within Document Tracking?

      • As a downloadable file?

      • As a detail panel next to each transaction?


    2. Should users be able to search/filter by:


      • Delivered/undelivered

      • Protocol type (AS2/X400)

      • MDN status (Success/Pending/Failed)


    4. Support & Operational Impact

    1. What percentage of support cases today are related to:


      • MDN not received

      • X.400 delivery confirmation

        Understanding this helps us prioritize the enhancement.


    2. Should we notify customers if delivery proofs are missing or delayed?

    5. Account & Access Controls

    1. Who should have permission to view delivery proofs?


      • All customer users?

      • Only admins?

      • Role-based?

    Once I have your responses, I will work with Engineering teams to evaluate the technical feasibility, integration points, and timeline for exposing these delivery proofs to customers in a secure and user-friendly way.


    Thank you again for suggesting this enhancement—it directly contributes to improving customer experience and reducing support dependency.


    Regards,

    Manoj Panda

    Product Manager, IBM Sterling B2B & VAN

    Reply

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