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Status Under review
Workspace Sterling B2B Integration SaaS
Categories Inflight
Created by Guest
Created on Nov 17, 2025

RELATED IDEAS

Limit Company Dropdown in Modern Inflight to only Customer Type = Customer Values for IBMers

The Company dropdown in Modern Inflight needs to only show Customer Type = Customer values for IBMers users. Currently non-customer types are showing in the list as well and it makes the list too long

What is your industry? Other
How will this idea be used?

This is for IBMers supporting clients to be more efficient and effective
  • Admin
    Manoj Panda
    Dec 12, 2025

    Thank you Erin for raising this suggestion. I understand the challenge—when IBM internal users access Modern Inflight, the Company dropdown currently displays all company types (including internal, test, and non-customer entities), which makes the list unnecessarily long and harder to navigate.

    Your request to limit the dropdown to only Customer Type = Customer values for IBMers is valid and aligns with our goal to simplify the experience and reduce noise in operational workflows. We will evaluate how this filtering can be implemented without impacting other user groups or access rules.


    To help us assess the scope, I would like to to know from you few more details.


    1. Is this requirement only for IBM internal users, or also for partner/support users with elevated roles?

    2. Are there any specific non-customer company types that still need to remain visible for IBMers (e.g., internal testing, QA environments)?

    3. Do IBM internal users ever need to search across all company types for troubleshooting, or is restricting to customer-only always acceptable?

    4. Approximately how many irrelevant (non-customer) companies currently appear in the dropdown for IBMers?

    5. Would you prefer a filtered default view (only customers) with an optional toggle to “Show All Companies”?


    Feel free to share additional examples so we can evaluate this enhancement thoroughly.

    Regards,

    Manoj Panda

    Senior Product Manager – IBM Sterling B2B & VAN

    Reply

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