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Status Not under consideration
Categories Other
Created by Guest
Created on Jun 18, 2025

One of B2BI SAAS Customer Feedback Self Service Code list Hanon Feedback - View/Edit Rights to Orchestration code list.

One of SCBN Customer supplier/customer onboarding is unable to do it themselves as they require access to make entries in the orchestration Codelist (SAT Codelist), which they currently do not have. The customer is requesting access to this codelist.

Below is a concern raised: "Customer inability to access the legacy inflight system codelist for FLOW routing rules causes delays in supplier onboarding (1-2 days added due to IBM ticket dependency) and prevents verification of codelist entries, leading to production failures to detect errors. Hanon requests at least view access to the Orchestration codelist.

What is your industry? Other
How will this idea be used?

One of SCBN Customer supplier/customer onboarding is unable to do it themselves as they require access to make entries in the orchestration Codelist (SAT Codelist), which they currently do not have. The customer is requesting access to this codelist.

Below is a concern raised: "Customer inability to access the legacy inflight system codelist for FLOW routing rules causes delays in supplier onboarding (1-2 days added due to IBM ticket dependency) and prevents verification of codelist entries, leading to production failures to detect errors. Hanon requests at least view access to the Orchestration codelist.

  • Admin
    Andre Ricardo De Oliveira Marques
    Jun 24, 2025

    Thank you for your input and for raising this request on behalf of Hanon, a valued client whose feedback we greatly appreciate.


    After careful evaluation, we have decided not to move forward with this request at this time, based on the following considerations:

    1. Technical and architectural limitations

    The SAT code list resides in the legacy Inflight system and was designed strictly for internal flow routing. Unlike other configuration elements exposed in Config Hub, the SAT code list was not built for external consumption, and enabling access would require significant architectural changes to legacy systems.

    2. Security and governance concerns

    Exposing internal flow-routing logic introduces potential security and governance risks. A detailed risk review and cross-team coordination would be necessary before any such exposure, which is not justified at this point given the nature of the request.

    3. Limited value across the broader user base

    While we recognize the onboarding delays reported by Hanon, the usage of SAT code lists is typically static after initial setup and does not represent a frequent operational need. As such, the impact of enabling view access appears limited beyond this specific use case.

    4. Risk of user confusion

    We are currently consolidating client-facing configurations within Config Hub to simplify the user experience. Introducing SAT code list access through a different path could introduce confusion about where configurations should be created and maintained.

    5. Current delivery priorities

    At this stage, our engineering capacity is fully committed to delivering other high-priority, roadmap-aligned features that serve a broader client base. As such, this request cannot be accommodated without impacting those committed deliverables.


    We remain committed to supporting Hanon and continuously improving the onboarding experience. Should similar requests surface from other clients, we will be open to revisiting this position in the future.

  • Admin
    Manoj Panda
    Jun 18, 2025

    Thank you for your request for enhancement that you submitted. We appreciate your feedback and the opportunity to improve our product/service.

    Currently RFE is under review. Could you please add the use cases and support tickets which will help us to take forward.
    please don’t hesitate to reach out to us. We are committed to providing the best possible experience for our customers, and we value your feedback.
    Thank you again for your request, and we look forward to continuing to serve you.”