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Status Under review
Workspace Sterling B2B Integration SaaS
Categories Value-Added Network (VAN)
Created by Guest
Created on Mar 21, 2025

RELATED IDEAS

SCBN B2Bi SaaS Essentials (VAN) - CICS - Automatic Proactive Notifications

See this idea on ideas.ibm.com

Automatic Proactive Notifications – If we have failure to VANs, we require the functionality to email a notification. Also, to have this cover inbound data processing errors on data received from other VANs.

  • What is the problem we are trying to solve?  If data received from another VAN should fail during inbound data processing, no error notification is sent to the sending VAN.
  • What is the impact of how it is currently working?  It is left to our customer to contact customer support to report that they are missing data from their trading partner and ask support to track it.  Also, the sending VAN does not realize the data failed and we continue to get data from other VANs failing due to the same reason (missing segment terminator for example). This failure to notify the other VAN of a data processing error delays the sender correcting and resending the data and therefore delays the data getting to our customer.
  • What is the desired enhancement?  The ability to have an email error notification sent to the sending VAN is data received from that VAN should fail during inbound data processing.
  • What is the impact to customers?  The failure to notify the sending VAN of an inbound data processing error delays the sender correcting and resending the data and therefore delays the data getting to our customer.
  • What is the impact to support?  To have VAN admin proactively notify the sending VANs of inbound data processing errors would require having two full time support reps work Van Admin due to the other task Van Admin is responsible for.

 

B2Bi SaaS VAN E...
B2Bi SaaS VAN Enhancement Requests.docx
 B2Bi SaaS VAN Enhancement Requests.docx
  • Admin
    Manoj Panda
    Reply
    |     Mar 21, 2025

    Dear Joe,

    Thank you for your recent Request for Enhancement (RFE). We appreciate your feedback and suggestions for improving our product/service.
    We understand the importance of listening to our customers and we take your feedback seriously. Our team will carefully review your suggestion and evaluate its feasibility.

    We will keep you informed of any updates or progress regarding your RFE. While we cannot guarantee that every suggestion will be implemented, we value your input and will consider it as we continue to improve our product/service.
    Thank you again for taking the time to share your thoughts with us. If you have any further suggestions or feedback, please don’t hesitate to reach out.”

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