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Status Future consideration
Workspace Sterling B2B Integration SaaS
Categories Other
Created by Guest
Created on Nov 6, 2023

RELATED IDEAS

Enable Certificate Extraction Utility & Supported Ciphers Display in ConfigHub

Requirement: Enable Certificate Extraction Utility in ConfigHub UI (like what we have in B2Bi PODS today). We are also requesting an option to display supported ciphers by the remote end point.

How does this help? IBM internal teams (Support & Services) uses this tool while troubleshooting issues related to SFTP and HTTPs connections. This will help in Improving the TTR and customer satisfaction for support & speed up onboarding time.

Do we have this functionality today in legacy applications? While legacy inflight UI doesn’t support Certificate extraction utility, we do have it available in B2Bi POD UI. Most of the support & services team members use this tool extensively… For supported ciphers, we are relying on L2 protocol team to fetch that information using openssl from command line.

Use cases:
We deal with more than 10,000 connection issues every year of which roughly 15% are related to SSL Certificate Handshake issues. Having this tool handy will help to avoid dependencies on waiting for customer (or) other support teams.

Existing Screens in B2Bi POD UI:

Please refer Attachment

Enhancements_Co...
Enhancements_ConfigHub_Extraction Utility.docx
 Enhancements_ConfigHub_Extraction Utility.docx
Open full size
Enhancements_ConfigHub_Extraction Utility.docx
What is your industry? Other
How will this idea be used?

Use cases:
We deal with more than 10,000 connection issues every year of which roughly 15% are related to SSL Certificate Handshake issues. Having this tool handy will help to avoid dependencies on waiting for customer (or) other support teams.

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