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Status Delivered
Created by Guest
Created on Mar 4, 2022

Capture correct HTTP response document and display it back in INFLIGHT portal for the HTTP Protocol connections

Need a small enhancement from GIODE protocol squad to properly capture correct HTTP response document and display it back in INFLIGHT portal . This is critical for Berkshire Project with a go-live date of 03/29/2022.

What is your industry? Energy & Utilities
How will this idea be used?

This is help to troubleshoot the error in a more effective manner or else everything will be treated as a HTTP connectivity issue.

  • Guest
    Mar 11, 2022

    I am not trying to mud the water by asking this in this enhancement reqeust. Just give a thought on the broader spectrum with all protocols, if sftp client begin session failed or sftp client change directory failed etc., giving this visibility in the inFlight really helps customer understand the issue, it also helps support get into the issue without logging into the actual PODs.

  • Guest
    Mar 4, 2022

    Help reduces the troubleshooting efforts (customer open a case with L1, L1 opens a case with L2 for further troubleshooting, the information is not available at POD level due to current persistent levels on the business process, Now involve L2 comms specialist team to look into this at Sniffer traces) immensely with this feature. InFlight visibility gives our customers to reach to their customers/suppliers about their reliability of the service. This ask in in-line with our future self-service vision!